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Full Version: why is my antivirus closing on its own ???
Gladiator Security Forum > Malware Help Forum > HELP! Think you are Infected?
MrLearnerofComputer
[size=2]Hello fellow experts and forum people , here 's just a idiot when it come to regards of computer . so here 's my story goes , i uploaded a file from my friend's thumbdrive and my computer got infected i think . all my anti virus programms such as AVIRA personal edition and AVG free edition become inresponsive , and will then close off on its own . even if i want to reinstall the program it is disabled . control panel cant help , so do any methods i did to gain access to my anti virus . i think i am infected by a virus !!! can u guys please please please give me some help ???
LoPhatPhuud
First, we need to check your computer and remove whatever was installed that is causing the problem(s).

Click Here to download the current version of HiJackThis.
  • Save HJTInstall.exe to your desktop.
  • Open Notepad > Click on Format > Uncheck Word wrap, if checked.
  • Double-click on the desktop icon for HJTINstall.exe.
  • By default it will install to C:\Program Files\Trend Micro\HiJackThis.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and HijackThis (HJT) will launch.
  • Close any/all browsers, messenger, mediaplayer, Office and mail client windows and applications.
  • Click on the 'Scan' button. When the scan is finished, press the 'Save' button. HiJackThis will open a Notepad document with scan in it. Save the log to your Desktop for ease in locating it.
  • Click on Edit > Select All then click on Edit > Copy to copy the contents of the log to your clipboard.
  • Come back here to this thread, right click your mouse and select Paste to paste the log in your next reply.
  • DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
  • Make certain your post shows the entire log, please.


To see a tutorial with screenshots on using HijackThis you can click on the link below:
How to use HijackThis to remove Browser Hijackers, Malware, & Spyware
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