Hey all,

I accidently downloaded a w32.Alcra.B virus from a p2p network yesterday, Norton and AVG both detected it but were unable to remove the virus completely. It seemed to have extracted itself inside my portal folder of Norton and kept replicating itself into the quarantine folder so much that it filled 10.3 GB of my hard drive (25 000 files.)

I removed the files in the quarantine section and AVG removed the one inside the portal folder, after doing this i scanned it with BitDefender online (i really don't trust Norton anymore - and with good reason it seems) and it found 18 infected files; but wasn't able to heal them all.
Here's my Hijacklog:

Logfile of HijackThis v1.99.1
Scan saved at 22:18:16, on 8/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
I:\WINDOWS\Explorer.EXE
I:\WINDOWS\System32\brsvc01a.exe
I:\WINDOWS\System32\brss01a.exe
I:\WINDOWS\system32\spoolsv.exe
I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
I:\WINDOWS\System32\inetsrv\inetinfo.exe
I:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
I:\WINDOWS\system32\nvsvc32.exe
f:\SVPRO50C\PROGRAM\PICSERV.EXE
I:\WINDOWS\System32\tcpsvcs.exe
I:\WINDOWS\System32\snmp.exe
I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
I:\WINDOWS\system32\fxssvc.exe
I:\WINDOWS\System32\mqsvc.exe
I:\WINDOWS\System32\mqtgsvc.exe
I:\WINDOWS\SOUNDMAN.EXE
I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
I:\Program Files\USBDRIVE\shwicon.exe
I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
I:\WINDOWS\system32\RUNDLL32.EXE
I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
I:\Program Files\Common Files\Symantec Shared\ccApp.exe
I:\Program Files\QuickTime\qttask.exe
I:\Program Files\iTunes\iTunesHelper.exe
H:\Program Files\DAP\ZoneAlarm\zlclient.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\WINDOWS\system32\DllHost.exe
I:\Program Files\Common Files\Real\Update_OB\realsched.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\WINDOWS\system32\wuauclt.exe
H:\Program Files\DAP\DAP.EXE
I:\Program Files\Messenger\msmsgs.exe
H:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - I:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - i:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - i:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Smapp] I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [UpdateManager] "I:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "I:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinPatrol] I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE I:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG7_CC] I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "I:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSConfig] I:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [DownloadAccelerator] "H:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "H:\Program Files\DAP\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunOnce: [srePostpone] rundll32.exe i:\windows\system32\zonelabs\srescan.dll,DoSpecialAction
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "I:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk.disabled
O8 - Extra context menu item: &Clean Traces - H:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - H:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://i:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://i:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://i:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://i:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - H:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://i:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://i:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: I:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
O16 - DPF: {0A46CB52-CFA0-4E78-A181-948D5E361BE3} (EpsonObj Class) - http://esupport.epson-europe.com/ePC/activex/EpsonSetup.cab
O16 - DPF: {0D62A517-E7C6-4E1F-A577-07D4AC549A48} (Progetto1.int_ver32) - http://advnt01.com/dialer/int_ver32b.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...rl/LSSupCtl.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {2D9F7B63-EC7C-43FF-A41D-6E9EC984A5B9} (GGSecSign Class) - https://secure.gateway.gov.uk/java/GGSecSign.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1122314478200
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1125158255181
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://esupport.epson-europe.com/selftest/...rg/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://advnt01.com/dialer/internazionale_ver4.CAB
O16 - DPF: {AD0B8220-7DA4-4C0A-8532-B25A9F631D3D} (VacPro.internazionale_ver10) - http://advnt01.com/dialer/internazionale_ver10.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {B7E76C25-791F-432E-BDB7-748D01A93FC2} (VacPro.int_ver30) - http://advnt01.com/dialer/int_ver30.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} - http://advnt01.com/dialer/internazionale_ver15.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {D19781C5-2051-44F8-8445-DDC82933C191} (VacPro.internazionale_ver11) - http://advnt01.com/dialer/internazionale_ver11.CAB
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {FAFF0003-0A01-121A-A1C9-08032B23E0CC} - http://uk.global-acces.com/7adpower/nat2.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{79D04C0B-D513-402E-9488-F45722615CD8}: NameServer = 192.168.0.1,192.168.0.2
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - I:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - I:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - I:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - I:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pacific Image Comm. Fax Server - Unknown owner - f:\SVPRO50C\PROGRAM\PICSERV.EXE
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - I:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - I:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - I:\WINDOWS\System32\WFXSVC.EXE


Thanks in advance,

downloaddom

Please download Brute Force Uninstaller to your desktop.

• Right click the BFU folder on your desktop, and choose Extract All
• Click "Next"
• In the box to choose where to extract the files to,
• Click "Browse"
• Click on the + sign next to "My Computer"
• Click on "Local Disk (C:) or whatever your primary drive is
• Click "Make New Folder"
• Type in BFU
• Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

3. RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.
Save it in the same folder you made earlier (c:\BFU).

Do not do anything with these yet!

Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping F8 until a menu appears. Highlight Safe Mode and hit enter.

Once in Safe Mode, go to Start > My Computer and navigate to the C:\BFU folder.

• Start the Brute Force Uninstaller by doubleclicking BFU.exe
• In the scriptline to execute field type or paste c:\bfu\alcanshorty.bfu
• Press Execute and let it do it's job. (You ought to see a progress bar if you did this correctly.)
• Wait for the complete script execution box to pop up and press OK.
• Press exit to terminate the BFU program.

Reboot into normal windows and post a new HiJackThis log.

Thanks for your help so far. However my computer does not seem to be able to boot in safe mode; whenever I tell it to it comes up with the following error message on screen after selecting the OS:

Out of Range
H: +63.9 KHz
V: +60.0 Hz

Range
H: 28-65 KHz
V: 56-78 Hz
Max 1024 x 768

I thought that maybe if i tried to start safe mode via msconfig (start > run > msconfig> boot.ini > select "/SAFEBOOT") ,however this has had the same effect and I still get the previous error message AND I now cannot boot up my computer in safe mode or with Last Known Good Configuration. Safe mode with command prompt also sadly has the same effect.

I had to use my other computer to post this message because the computer now cannot boot up.

Any help would be appreciated,

downloaddom

Okay, so i solved this problem now by booting up with another operating system (WIN98) and then disabling safe boot.

So now, we're back to square one; ican use the computer, BUT i cannot boot up in safe mode. I still get the previous error message when trying to do so.

HELP!!!

downloaddom

Okay, so after managing to boot up in another OS and make changes to the way windows starts, i got thte idea of just doing what LoPhatPhuud had told me to do through that OS.

So now i've done that succesfully, and the HijackThis log is below.

But, if anyone has any idea why my Windows won't start up normally then it would be nice to know and hopefully fix it.

Logfile of HijackThis v1.99.1
Scan saved at 00:01:41, on 8/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
I:\WINDOWS\Explorer.EXE
I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
I:\WINDOWS\System32\brsvc01a.exe
I:\WINDOWS\System32\brss01a.exe
I:\WINDOWS\system32\spoolsv.exe
I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
I:\WINDOWS\System32\inetsrv\inetinfo.exe
I:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
I:\WINDOWS\system32\nvsvc32.exe
f:\SVPRO50C\PROGRAM\PICSERV.EXE
I:\WINDOWS\System32\tcpsvcs.exe
I:\WINDOWS\System32\snmp.exe
I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
I:\WINDOWS\System32\mqsvc.exe
I:\WINDOWS\system32\fxssvc.exe
I:\WINDOWS\System32\mqtgsvc.exe
I:\WINDOWS\SOUNDMAN.EXE
I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
I:\Program Files\Common Files\Real\Update_OB\realsched.exe
I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
I:\WINDOWS\system32\RUNDLL32.EXE
I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
I:\Program Files\Common Files\Symantec Shared\ccApp.exe
I:\Program Files\QuickTime\qttask.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\Program Files\Mozilla Firefox\firefox.exe
H:\Program Files\DAP\DAP.EXE
I:\Program Files\iPod\bin\iPodService.exe
H:\Program Files\DAP\ZoneAlarm\zlclient.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
I:\Program Files\Messenger\msmsgs.exe
H:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - I:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - i:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - i:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Smapp] I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [UpdateManager] "I:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "I:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinPatrol] I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE I:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG7_CC] I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "I:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DownloadAccelerator] "H:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "H:\Program Files\DAP\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk.disabled
O8 - Extra context menu item: &Clean Traces - H:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - H:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://i:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://i:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://i:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://i:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - H:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://i:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://i:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: I:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
O16 - DPF: {0A46CB52-CFA0-4E78-A181-948D5E361BE3} (EpsonObj Class) - http://esupport.epson-europe.com/ePC/activex/EpsonSetup.cab
O16 - DPF: {0D62A517-E7C6-4E1F-A577-07D4AC549A48} (Progetto1.int_ver32) - http://advnt01.com/dialer/int_ver32b.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...rl/LSSupCtl.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {2D9F7B63-EC7C-43FF-A41D-6E9EC984A5B9} (GGSecSign Class) - https://secure.gateway.gov.uk/java/GGSecSign.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1122314478200
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1125158255181
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://esupport.epson-europe.com/selftest/...rg/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://advnt01.com/dialer/internazionale_ver4.CAB
O16 - DPF: {AD0B8220-7DA4-4C0A-8532-B25A9F631D3D} (VacPro.internazionale_ver10) - http://advnt01.com/dialer/internazionale_ver10.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {B7E76C25-791F-432E-BDB7-748D01A93FC2} (VacPro.int_ver30) - http://advnt01.com/dialer/int_ver30.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} - http://advnt01.com/dialer/internazionale_ver15.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {D19781C5-2051-44F8-8445-DDC82933C191} (VacPro.internazionale_ver11) - http://advnt01.com/dialer/internazionale_ver11.CAB
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {FAFF0003-0A01-121A-A1C9-08032B23E0CC} - http://uk.global-acces.com/7adpower/nat2.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{79D04C0B-D513-402E-9488-F45722615CD8}: NameServer = 192.168.0.1,192.168.0.2
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - I:\WINDOWS\
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - I:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - I:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - I:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pacific Image Comm. Fax Server - Unknown owner - f:\SVPRO50C\PROGRAM\PICSERV.EXE
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - I:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - I:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - I:\WINDOWS\System32\WFXSVC.EXE

Your thoughts?

Downloaddom

Check the following items in HijackThis.
(note: If any R* items mark for deletion, do not appear in Safe Mode, re-run HiJackThis in Normal Mode and remove them after you finish removing these items.)
O16 - DPF: {0D62A517-E7C6-4E1F-A577-07D4AC549A48} (Progetto1.int_ver32) - http://advnt01.com/dialer/int_ver32b.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://advnt01.com/dialer/internazionale_ver4.CAB
O16 - DPF: {AD0B8220-7DA4-4C0A-8532-B25A9F631D3D} (VacPro.internazionale_ver10) - http://advnt01.com/dialer/internazionale_ver10.CAB
O16 - DPF: {B7E76C25-791F-432E-BDB7-748D01A93FC2} (VacPro.int_ver30) - http://advnt01.com/dialer/int_ver30.CAB
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} - http://advnt01.com/dialer/internazionale_ver15.CAB
O16 - DPF: {D19781C5-2051-44F8-8445-DDC82933C191} (VacPro.internazionale_ver11) - http://advnt01.com/dialer/internazionale_ver11.CAB

O20 - Winlogon Notify: WgaLogon - I:\WINDOWS\
Close all windows except HijackThis and click Fix checked.


Reboot in normal mode

Run HiJackThis again and post a new log in this thread.

Thanks for the help LoPhatPhuud, I did what you said. Here's the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 13:44:10, on 8/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\WINDOWS\Explorer.EXE
I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
I:\WINDOWS\System32\brsvc01a.exe
I:\WINDOWS\System32\brss01a.exe
I:\WINDOWS\system32\spoolsv.exe
I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
I:\WINDOWS\System32\inetsrv\inetinfo.exe
I:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
I:\WINDOWS\system32\nvsvc32.exe
f:\SVPRO50C\PROGRAM\PICSERV.EXE
I:\WINDOWS\System32\tcpsvcs.exe
I:\WINDOWS\System32\snmp.exe
I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
I:\WINDOWS\System32\mqsvc.exe
I:\WINDOWS\system32\fxssvc.exe
I:\WINDOWS\System32\mqtgsvc.exe
I:\WINDOWS\system32\wuauclt.exe
I:\WINDOWS\SOUNDMAN.EXE
I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
I:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
I:\Program Files\Common Files\Real\Update_OB\realsched.exe
I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
I:\WINDOWS\system32\RUNDLL32.EXE
I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
I:\Program Files\Common Files\Symantec Shared\ccApp.exe
I:\Program Files\QuickTime\qttask.exe
I:\Program Files\iTunes\iTunesHelper.exe
H:\Program Files\DAP\ZoneAlarm\zlclient.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\Messenger\msmsgs.exe
H:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - I:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - i:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - I:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - i:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Smapp] I:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "D:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [UpdateManager] "I:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "I:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinPatrol] I:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE I:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE I:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG7_CC] I:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "I:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "H:\Program Files\DAP\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [MSConfig] I:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk.disabled
O8 - Extra context menu item: &Clean Traces - H:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - H:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://i:\program files\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://i:\program files\google\GoogleToolbar3.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://i:\program files\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://i:\program files\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - H:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://i:\program files\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://i:\program files\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: I:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.com/down/release/instub.cab
O16 - DPF: {0A46CB52-CFA0-4E78-A181-948D5E361BE3} (EpsonObj Class) - http://esupport.epson-europe.com/ePC/activex/EpsonSetup.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...rl/LSSupCtl.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {2D9F7B63-EC7C-43FF-A41D-6E9EC984A5B9} (GGSecSign Class) - https://secure.gateway.gov.uk/java/GGSecSign.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1122314478200
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1125158255181
O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://esupport.epson-europe.com/selftest/...rg/ESTPTest.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {FAFF0003-0A01-121A-A1C9-08032B23E0CC} - http://uk.global-acces.com/7adpower/nat2.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{79D04C0B-D513-402E-9488-F45722615CD8}: NameServer = 192.168.0.1,192.168.0.2
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - I:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - I:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - I:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - I:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - I:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - I:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - I:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~2.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - I:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pacific Image Comm. Fax Server - Unknown owner - f:\SVPRO50C\PROGRAM\PICSERV.EXE
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - I:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - I:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - I:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - I:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WinFax PRO (wfxsvc) - Symantec Corporation - I:\WINDOWS\System32\WFXSVC.EXE

Now, unless there are still issues not reflected in your log(s), your system is clean and we are finished. Here are some simple steps you can take to reduce the chance of infection in the future.

1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and Internet Explorer. This includes SP1 and SP2 if you use Windows XP. The first defense against infection is a properly patched Operating System.
a. Windows Update: http://windowsupdate.microsoft.com/

If you have Word, Excel, Outlook or other Office programs installed. Consider using Microsoft Update instead of Windows Update. See the FAQ page here for more information: http://update.microsoft.com/microsoftupdat...t.aspx?ln=en-us

Also, download and install Microsoft Baseline Analyzer.(Note that MBSA is only for Win 2000 SP3 or later and Office XP or later) When run, it will check system for security exposures, including missing updates. I suggest running it weekly. You can obtain more information here: http://www.microsoft.com/technet/security/...s/mbsahome.mspx


2. Check your Java Runtime version. (Current=1.5.0_08, aka Version 5.0, Update 8)
You can check the current version of the Java Runtime Modules installed by opening the Java Control Panel and selecting 'About' from the 'General' tab.
The current version can be downloaded from Sun here: http://java.sun.com/javase/downloads/index.jsp Scroll down the page to 'Java Runtime Environment 9JRE) 5.0 Update 7' and press the 'Download' button. On the new web page, click the 'Accept License Agreement' button. Then select 'Windows Offline Installation, Multi-language' in the Windows Platform area just below the Accept button.

Note: Be sure to remove all prior versions using Add/Remove Programs before you install the new one. Remember to reboot after removal.

3. Adjust your security settings for ActiveX:
Select Internet Options from the Control Panels, or from Internet Explorer (Tools -> Internet Options)
Press 'default level', then OK
Now press "Custom Level."

In the ActiveX controls and plug-ins section set these options:
'Download signed ActiveX controls' - Prompt
'Download unsigned ActiveX controls' - Disable
'Initialize and script ActiveX controls not maked as safe'- Disable
All other options accept the default

For Windows XP2 SP2 users, check this link for additional steps you can take to secure Internet Explorer: http://www.microsoft.com/technet/security/...xp/iesecxp.mspx
Also,for Sp2 SP2 and IE users, in IE, Tools -> Manage Add-ons will give you a list of all BHO's, Extensions, and ActiveX modules installed on your computer. You can update, enable or disable them.

4. Download and install the following free programs
a. SpywareBlaster (ActiveX protection): http://www.javacoolsoftware.com/spywareblaster.html
b. IE/Spyad (Malicious Site protection): http://www.spywarewarrior.com/uiuc/resource.htm#IESPYAD
You may want to consider also installing ZonedOut (http://www.funkytoad.com/zonedout.htm) to handle the Restricted Site List.
c. Hoster (HOSTS file manager): http://www.funkytoad.com/hoster.htm

5. Install Spyware Detection and Removal Programs:
You may also want to consider installing one (or more) of the following:
a. Windows Defender: http://www.microsoft.com/athome/security/s...re/default.mspx
NOTE: Windows Defender only runs on Windows 2000, XP, Vista, and 2003.
b. Spybot S&D: http://security.kolla.de/index.php?lang=en&page=download
c. AdAware Personal: http://www.lavasoft.de/

Use these programs to regularly scan your system for and remove many forms of spyware/malware. I recommend a combination of Microsoft Spyware and TeaTimer from Spybot S&D.

If you use, or plan on using, additional spyware/malware detection and/or removal programs, please check Items 8 and 9.

6. Install A Toolbar to Detect Phishes
Phishing is prevalent and on the rise. Make sure the site you go to is real. Your ISP may offer a toolbar to warn you of fake sites or you can choose one of the following
a. Spoofstick Toolbar
b. Netcraft Toolbar
c. PhishGuard

7. Reset System Restore
If you are using Windows ME or Windows XP, please reset your System Restore. See Windows help for information.

8. Clean Temporary Files and Folders
Download and install the disk cleanup utility called Cleanup! from here:
http://cleanup.stevengould.org/

Cleanup! will get rid of any malware which may be hiding in your temp folders (a common hiding place). You may also regain a massive amount of disk space.
Here is a tutorial which describes its usage:
http://www.bleepingcomputer.com/forums/tutorial93.html

Run the disk cleanup utility called Cleanup! that you have already downloaded and installed
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.
Then reboot into normal mode to let it clean out the remaining files.

9. Rogue/Suspect Anti-Spyware
Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List. It will save you a lot of grief, as well as money if you are thinking of purchasing. Here is the link: http://www.spywarewarrior.com/rogue_anti-spyware.htm

10. Anti-Spyware Programs Compared
Want to know just how effective your anti-spyware program is? Wonder how well any of the "rogue" programs listed above work? Check this link for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm

11. Alternate Browser
Consider using an alternate browser as your default. I recommend and use Firefox as my primary browser. It is still necessary to keep Internet Explorer current and protected in order to use Windows Update.


For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link: http://forum.gladiator-antivirus.com/index...?showtopic=9857

"It is your responsibility to read and adhere to the End User Licensing Agreement (EULA) of all software and services mentioned."

Good luck, and thanks for coming to our forums for help with your security and malware issues.