I have gone through all the steps in the Read This First guide. I have cleaned and removed multiple infections. Most scans are now clean. However, Trend Housecall online scanner reported Troj-Inject.D, but can not remove it. The file it finds is msvcp.exe in my Window/System32 directory.
Also, each time I reboot the PC, I get a series of alerts from EZ Firewall: "Changed programs" - Internet Explorer is trying to act as a server, Port Magic is trying to access the Internet, Win32Services is trying to access the internet, etc. (several other AOL related services). Each of these alerts can be "allowed" or "denied", and you can tell EZ to "remember the setting". However, even if you select "remember", you are still prompted on each start up. Another alert I get is "Internet Explorer is trying to transmit e-mail messages". Before I ran all of the scans I was getting alerts that Internet Explorer was sending multiple e-mail messages. The alerts were some frequent that you could not use the PC without turning off the EZ Firewall. Now you can deny this once per bootup, and the alert goes away.
Here is my HiJack log. Any help is greatly appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 2:29:06 PM, on 1/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
c:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
c:\program files\common files\aol\1112605795\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - Default URLSearchHook is missing
F3 - REG:win.ini: run=C:\WINDOWS\inet20001\winlogon.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: jimmyhelp.CBrowserHelper - {4EE35A0F-0E49-4F45-80B2-6347BC2AA709} - C:\WINDOWS\xkubbyhhm.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: jimmyhelp.CBrowserHelper - {D77AC599-E603-4809-9FA8-B8C46BDCF058} - C:\WINDOWS\zzsiex.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [eanth_system_patcher] C:\PROGRA~1\ACCELE~1\SYSTEM~1\sys_alert.exe /Startup
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [ynmlwvaj] C:\WINDOWS\ynmlwvaj.exe
O4 - HKLM\..\Run: [1n7e8t8n] C:\WINDOWS\system32\1n7e8t8n.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Office] C:\WINDOWS\system32\msvcp.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [WindowsUpdateNT] C:\WINDOWS\System\svwhost.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...75/mcinsctl.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A343C209-9930-4FA3-84B6-4CE697EC3F5A} (TSGVClientObj Class) - http://remote.dellfix.com/471/User/CybTech.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,17/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O20 - Winlogon Notify: msupdate - C:\WINDOWS\
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Hi pharbert,

I see you have Ewido. Can you update that and run it. Save the log from Ewido and post it. Also go to the Panda Website and run ActiveScan. Save that log as well and post it.

Please create a list of programs that can be removed using Add/Remove Programs
Start HiJackThis. Click "Config"->"Misc Tools"->"Open Uninstall Manager" ->"Save List".
Save the log to a convenient location, and copy it into this thread.

You might want to save this page on your favorites, so you can find it again when you return. You can also click on your name and click on "Find All Posts" to find your thread.

Go to Online malware scan and submit C:\WINDOWS\system32\ctfmon.exe.

Tell me the result.

Run HijackThis, click on "Scan" and check the boxes next to all these items.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R3 - Default URLSearchHook is missing

F3 - REG:win.ini: run=C:\WINDOWS\inet20001\winlogon.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe

O2 - BHO: jimmyhelp.CBrowserHelper - {4EE35A0F-0E49-4F45-80B2-6347BC2AA709} - C:\WINDOWS\xkubbyhhm.dll
O2 - BHO: jimmyhelp.CBrowserHelper - {D77AC599-E603-4809-9FA8-B8C46BDCF058} - C:\WINDOWS\zzsiex.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

<insert file> has been delisted from Spyware Warrior's Rogue List. Since the program was on it I recommend to uninstall it and use programs from the trustworthy list which can be viewed on the same page.

O4 - HKLM\..\Run: [eanth_system_patcher] C:\PROGRA~1\ACCELE~1\SYSTEM~1\sys_alert.exe /Startup
O4 - HKLM\..\Run: [ynmlwvaj] C:\WINDOWS\ynmlwvaj.exe
O4 - HKLM\..\Run: [1n7e8t8n] C:\WINDOWS\system32\1n7e8t8n.exe

O4 - HKLM\..\Run: [Microsoft Office] C:\WINDOWS\system32\msvcp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WindowsUpdateNT] C:\WINDOWS\System\svwhost.exe

O20 - Winlogon Notify: msupdate - C:\WINDOWS\

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

Show hidden files. How do I show hidden files?
At the end if the fix you can return the files to hidden status if you want.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\xkubbyhhm.dll
C:\WINDOWS\zzsiex.dll
C:\WINDOWS\ynmlwvaj.exe
C:\WINDOWS\system32\1n7e8t8n.exe
C:\WINDOWS\system32\msvcp.exe
C:\WINDOWS\System\svwhost.exe

Delete the following folders in red (it could be that they are deleted already):

C:\WINDOWS\inet20001

Restart your computer and post a new log in this thread.

Thank you for your quick response to my post. I ran Ewido - the log is below. I could not run Panda. It is hanging up while trying to update. The list of programs which can be removed is added below. I submitted the file C:\WINDOWS\system32\ctfmon.exe to online malware scan. The result was: Found Nothing. I ran Hijackthis and fixed the items listed, and booted in safe mode and deleted the listed files and folders. I rebooted and produced a new HJT log shown below.



---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 6:17:56 PM, 1/26/2006
+ Report-Checksum: 8CCB3C93

+ Scan result:



HKU\S-1-5-21-495446925-954458941-920467488-1006\Software\Microsoft\Windows\CurrentVersion\Policies\System\\DisableTaskMgr ->

Trojan.Small : Cleaned with backup


::Report End

HiJack Uninstall Report

3D Home Architect 4
Ad-Aware SE Personal
Adobe Acrobat Reader 3.01
Adobe Download Manager 2.0 (Remove Only)
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20020823.1)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL Deskbar
AOL Spyware Protection
AOL Uninstaller
AOL YGP Picture Downloader
AOL You've Got Pictures Screensaver
AVG Free Edition
CD LabelMaker 5
CleanUp!
Conexant HSF V92 56K RTAD Speakerphone PCI Modem
Dell | Support
Dell Picture Studio - Image Expert 2000
Dell Solution Center
DP Editor Ver.1.0
DrawPlus 3.0
Easy CD Creator 5 Basic
EPSON Copy Utility
EPSON Online Reference Guide
EPSON Photo Print
EPSON Printer Software
EPSON Smart Panel
EPSON TWAIN FB
eTrust EZ Armor
ewido anti-malware
Exif Launcher Ver.1.1
FinePixViewer Ver.1.0
Google Desktop Search
Google Toolbar for Internet Explorer
HijackThis 1.99.1
J2SE Runtime Environment 5.0 Update 2
Kazaa Media Desktop 2.0.2
LiveReg (Symantec Corporation)
LiveUpdate 1.80 (Symantec Corporation)
Macromedia Flash Player 8
Microsoft Data Access Components KB870669
Microsoft Encarta 98 Research Organizer
Microsoft Encarta Encyclopedia Standard 2002
Microsoft Money 2002
Microsoft Money 2002 System Pack
Microsoft Office PowerPoint Viewer 2003
Microsoft Office Professional Edition 2003
Microsoft Office Visio Professional 2003
Microsoft Picture It! Photo 2002
Microsoft Web Publishing Wizard 1.52
Microsoft Works 2002 Setup Launcher
Microsoft Works 6.0
Microsoft Works Suite Add-in for Microsoft Word
Modem Helper
MUSICMATCH Jukebox
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
Panda ActiveScan
PhoneTools
PhotoMAX Pro
Pure Networks Port Magic
QuickTime
RealPlayer
Realtek RTL8139 Diagnostics Program
ResumeMaker
ScanToWeb
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB912919)
Select CashBack
Shockwave
Shockwave Player
Smart Media Card Reader
Spybot - Search & Destroy 1.4
TechConnect
The Print Shop
TrojanHunter 4.2
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
Viewpoint Media Player
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2

New Hijack Log

Logfile of HijackThis v1.99.1
Scan saved at 8:03:18 PM, on 1/26/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
c:\program files\common files\aol\1112605795\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [Microsoft Office] C:\WINDOWS\system32\msvcp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) -

http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) -

http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -

http://download.av.aol.com/molbin/shared/m...75/mcinsctl.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) -

http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -

http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A343C209-9930-4FA3-84B6-4CE697EC3F5A} (TSGVClientObj Class) - http://remote.dellfix.com/471/User/CybTech.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -

http://download.av.aol.com/molbin/shared/m...,17/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) -

http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common

Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ

Antivirus\ISafe.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common

Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ

Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Hi pharbert,

You are using Kazaa. This is not technically malware by itself, but it installs malware in order to run properly and it opens the door for every other nasty program you can think of. I strongly recommend that you remove it. Read this article for alternatives that will provide some of the same function without the garbage: http://www.spywareinfo.com/articles/p2p/ If you opt to remove it, first use "Add/Remove Program" to remove it and any reference to Altnet and P2P Networking. Go to your control panel, then to "Add/Remove Programs", uninstall P2P networking...If/when asked whether you also want to remove Altnet components, say "Yes".
P2P Networking is a totally useless Kazaa add-on, and it's been reported to be responsible for serious system slowdowns. You may also want to run KazaaBegone...

Open "Add/Remove Programs" in the Control Panel. Select the following items:

• Select CashBack

and click "Remove" for each of them. If one of the uninstallers wants to download stuff or needs an Internet connection, skip that one and report them to me.

I think you forgot one. Run HijackThis, click on "Scan" and check the boxes next to all these items.

O4 - HKLM\..\Run: [Microsoft Office] C:\WINDOWS\system32\msvcp.exe


Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

Show hidden files. How do I show hidden files?
At the end if the fix you can return the files to hidden status if you want.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\system32\msvcp.exe

Restart your computer and post a new log in this thread.

I removed Kazaa. I fixed the O4 line I missed the last time. Select Cash Back was apparently already removed. I received a message: "An error occurred while trying to remove Select Cashback. It may have already been uninstalled." I selected the option to remove it from the list of programs in add/remove programs.

I think I have an issue with EZ Firewall. It continues to produce alerts on changed programs or repeat programs trying to access the internet or act as a server. If you allow the request and check the box to rember this setting you still get the same alerts on the next logon. I turned the EZ Firewall off, and turned the Windows Firewall on. I get no warnings from the Windows firewall on login. Now everything seems to be working well. Would you suggest reinstalling the EZ Firewall, or just remove it and use Windows?

This PC has 4 user accounts set up. I had an error message when I logged onto two of these accounts: "could not run or load c:\Windows\inet2001\winlogon.exe specified in the registry. Make sure the file exists or remove the reference to it frome the registry." I searched the registry for inet2001\winloon.exe and removed each of the entries I found. That fixed the problem on the first user account, but when I went to the other I still had the error message. I searched the registry from this users account, found the same entries and removed them. Now neither account gets the error message upon logon.

Here is my new log.
Logfile of HijackThis v1.99.1
Scan saved at 11:31:33 PM, on 1/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\program files\common files\aol\1112605795\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HiJackThis\HijackThis.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...75/mcinsctl.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A343C209-9930-4FA3-84B6-4CE697EC3F5A} (TSGVClientObj Class) - http://remote.dellfix.com/471/User/CybTech.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,17/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Hi pharbert,

I suggest reinstalling EZ. The problem with the Windows Firewall is that every program tha wants an outside line will get it, the only things blocked are things outside trying to get in. But spyware that get an open line have free reign over it, so they can get more of their buddies in, or whatever it is they do...

Just to be sure about the inet2001 thingy... Launch Notepad, and copy/paste the box below into a new text file. Save it as Options.txt on your Desktop.



Download Registry Search and extract it. Doubleclick the icon to run and click on "Import...". Select the file you created above. Click "OK" and Registry Search will search the Registry and report what it finds. Post that here.

The rest looks good. Is Panda working now? Is there anything strange about your computer?

I ran registry search and it responds with an error "Failed to get data for 'TcpNumConnections'. I used regedit to search for TcpNumConnections and in the data field it said 'Invalid Dword Value'. I exported the key in case you wanted to see what the registry value was. It is listed below.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"Tag"=dword:00000003
"ImagePath"=hex(2):53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,74,00,63,00,70,00,69,00,70,00,2e,\
00,73,00,79,00,73,00,00,00
"DisplayName"="TCP/IP Protocol Driver"
"Group"="PNP_TDI"
"DependOnService"=hex(7):49,00,50,00,53,00,65,00,63,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"Description"="TCP/IP Protocol Driver"
"TcpNumConnections"=hex(4):00,10,00,00,01,00,00,00,e8,df,00,00,00,31,c0,a3,91,\
1a,40,00,68,fa,00,00,00,68,29,45,40,00,6a,00,ff,15,67,11,40,00,68,ff,00,00,\
00,68,2b,43,40,00,ff,15,6f,11,40,00,a3,4a,15,40,00,e8,5e,02,00,00,e8,82,03,\
00,00,68,88,13,00,00,ff,15,ab,11,40,00,e8,0c,00,00,00,77,69,6e,69,6e,65,74,\
2e,64,6c,6c,00,ff,15,8f,11,40,00,e8,1a,00,00,00,49,6e,74,65,72,6e,65,74,47,\
65,74,43,6f,6e,6e,65,63,74,65,64,53,74,61,74,65,00,50,ff,15,6b,11,40,00,6a,\
00,68,30,15,40,00,ff,d0,85,c0,74,45,83,3d,2c,42,40,00,01,74,0f,e8,5c,01,00,\
00,c7,05,2c,42,40,00,01,00,00,00,e8,ee,06,00,00,83,3d,91,1a,40,00,21,74,24,\
a1,16,15,40,00,ff,05,5a,15,40,00,39,05,5a,15,40,00,7c,0c,31,c0,a3,5a,15,40,\
00,e8,f2,03,00,00,e9,61,ff,ff,ff,6a,00,ff,15,5b,11,40,00,55,89,e5,83,ec,0c,\
c7,45,f4,00,00,00,00,c7,45,f8,00,00,00,00

Panda does work now. I ran it after my post this morning. Here is the log:

Incident Status Location Adware:adware/adsmart Not disinfected C:\WINDOWS\SYSTEM32\vx.tll
Adware:adware/gator Not disinfected C:\GatorPatch.log
Adware:adware/cws.yexe Not disinfected C:\messanger.ini
Adware:adware/wupd Not disinfected Windows Registry
Spyware:Cookie/Searchportal Not disinfected C:\Documents and Settings\Ashley\Cookies\ashley@searchportal.information[1].txt
Spyware:Cookie/Rightmedia Not disinfected C:\RECYCLER\S-1-5-21-495446925-954458941-920467488-1007\Dc17.txt

This PC belongs to a friend, and I am trying to get it fixed for them. Since EZ Firewall is licensed, I will need to have them supply their account info to Road Runner to download a fresh copy of EZ. I will work with them to do this when I return the PC. In the meantime, am I safe running just the Windows firewall? Do you think the EZ firewall is corrupted or is it possible that something is at work changing these programs which access the internet?

The computer is performing much better. No unusual behavior since I turned of the EZ firewall.

Hi pharbert,

Yep.... that sure is wrong. I have no idea how that value got in the Registry. TcpNumConnections is the maximum number of open connections you can have...This would be way too many. Unfortunately that means that this program will fail during work. I'll take it that the inet2001 is gone, since I already thought so to start with.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\SYSTEM32\vx.tll
C:\GatorPatch.log
C:\messanger.ini
C:\Documents and Settings\Ashley\Cookies\ashley@searchportal.information[1].txt

Go to "Start" -> "Run" and type in the box: "cleanmgr". Let it scan your system for files to remove. Make sure these 3 are checked and then press "Ok" to remove:

• Temporary Files
  
• Temporary Internet Files
  
• Recycle Bin

You'll be reasonably safe. As I said the problem lies with the "one way street" traffic of the Windows firewall. Everything on it can talk to the rest of the world. Including all the spyware, and other crappies...

Please post a fresh HijackThis log afterward.

Ok, I followed your instructions. Also, I deleted the two registry keys for TcpNumConnections, and ran you registry search utility. Here is the log:

REGEDIT4

; Registry Search by Bobbi Flekman © 2005
; Version: 1.0.2.4

; Results at 1/30/2006 6:43:09 PM for strings:
; 'inet2001'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data
; HKEY_LOCAL_MACHINE HKEY_USERS


; End Of The Log...

Also, I was able to uninstall and reinstall EZTrust Firewall. I still get the same behavior as before. On each bootup it challenges every program which accesses the internet. Even if you allow and tell it to remember the program, it will still challenge it. Do you think the problem is with EZ, or could I have some infection which is changing these programs which are being challenged?

I did have something happen that I consider unusual since I thought the system was clean and I am running several programs to stop adware. I got a popup window. I ran EZ Pest Patrol, and it found 4 things: BargainBuddy, DownloadWare, Ezula Top Text, SpyKeylogger. That was two days ago. Since then scans have been clean.

Here is the new HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 6:49:13 PM, on 1/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
c:\program files\common files\aol\1112605795\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1112605795\ee\AOLServiceHost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1112605795\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust EZ Armor\eTrust PestPatrol\PPActiveDetection.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [QOELOADER] "C:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/download/tgctlcm.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...75/mcinsctl.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A343C209-9930-4FA3-84B6-4CE697EC3F5A} (TSGVClientObj Class) - http://remote.dellfix.com/471/User/CybTech.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,17/mcgdmgr.cab
O16 - DPF: {D670D0B3-05AB-4115-9F87-D983EF1AC747} (AOL Downloader Plugin) - http://pak01.pictures.aol.com/ygp/aol/plug...US.9.1.6.18.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks so much for all your help !

Hi pharbert,

The Registry is clean.

I don't think I can help you with that. You could try in the firewall section or get in contact with EZTrust themselves.

What did the popup say? The log looks clean.

I don't remember what the pop up said. It was a new IE page with some advertisement. As I said in my last post, I ran some scanners after that, and found several adware programs and those were removed. It just surprised me that I got new adware on this PC while running firewalls and other protective programs such as Ewido. There has not been a reoccurrence for a few days.

Good to hear that the registry is clean. I will pursue the EZ firewall issue with CA. Thanks again for your help. Any other instructions?

Ok.... Then I regard this thread as closed. If anything pops up, you're more than welcome to post again.