Hi. I got spyware on my PC (I know, gotta keep Windows updated...) that places a black html warning over my desktop, puts some icons on the taskbar, gives occasional warnings, and occasionally redirects IE. I read your Guidelines section and ran hijackthis. The log is pasted below.
Thank you in advance for generously providing this service. I sincerely appreciate your assistance. Btw, this is my first time using hijackthis.
-Steve
Logfile of HijackThis v1.99.1
Scan saved at 11:48:58 AM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\msole32.exe
C:\WINDOWS\system32\shnlog.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\WINDOWS\system32\intmon.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\hookdump.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.updatesearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.updatesearches.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.updatesearches.com/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\system32\hp483E.tmp
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\system32\msmsgs.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???\WkDetect.exe
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\system32\hookdump.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GBPoll - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Full Version: I'm infected! "Warning! You're in Danger!
Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.
Please download Nailfix from here:
http://www.noidea.us/easyfile/file.php?...5010747824
Unzip it to the desktop but please do NOT run it yet.
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
For additional help in booting into Safe Mode, see the following site:
http://www.pchell.com/support/safemode.shtml
Once in Safe Mode, please double-click on Nailfix.cmd. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.
Then please run Ewido, and run a full scan. Save the logfile from the scan.
Next please run HijackThis, click Scan, and check:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.updatesearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.updatesearches.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.updatesearches.com/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\system32\hp483E.tmp
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\system32\msmsgs.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\system32\hookdump.exe
O9 - Extra button: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
Close all open windows except for HijackThis and click Fix Checked.
Delete the following files/folders:
C:\WINDOWS\system32\hookdump.exe
Restart your computer in normal mode and please post a new HijackThis log, as well as the log from the Ewido scan.
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.
Please download Nailfix from here:
http://www.noidea.us/easyfile/file.php?...5010747824
Unzip it to the desktop but please do NOT run it yet.
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
For additional help in booting into Safe Mode, see the following site:
http://www.pchell.com/support/safemode.shtml
Once in Safe Mode, please double-click on Nailfix.cmd. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.
Then please run Ewido, and run a full scan. Save the logfile from the scan.
Next please run HijackThis, click Scan, and check:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.updatesearches.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.updatesearches.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.updatesearches.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.updatesearches.com/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\system32\hp483E.tmp
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\system32\msmsgs.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\system32\hookdump.exe
O9 - Extra button: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {5199F3DC-A395-4628-8A45-051184C1BC99} - (no file) (HKCU)
Close all open windows except for HijackThis and click Fix Checked.
Delete the following files/folders:
C:\WINDOWS\system32\hookdump.exe
Restart your computer in normal mode and please post a new HijackThis log, as well as the log from the Ewido scan.
Thank you. I followed your advice and partially fixed the problem. I still have the black "Warning!" screen on my desktop and get a strange Norton Antivirus warning that won't go away. But I don't have any unusual icons on the taskbar, and IE is working fine again. Any idea what else is wrong? I'll post the HijackThis log and Ewido log below.
Thanks,
Steve
Logfile of HijackThis v1.99.1
Scan saved at 5:13:50 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\hijackthis\HijackThis.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???\WkDetect.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: GBPoll - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------
+ Created on: 4:40:51 PM, 6/4/2005
+ Report-Checksum: 35A256DA
+ Date of database: 6/4/2005
+ Version of scan engine: v3.0
+ Duration: 44 min
+ Scanned Files: 58762
+ Speed: 21.78 Files/Second
+ Infected files: 14
+ Removed files: 14
+ Files put in quarantine: 14
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0
+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes
+ Scanned items:
C:\
D:\
+ Scan result:
C:\Documents and Settings\Home\Cookies\home@adknowledge[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@com[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@exitexchange[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@search.msn[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@servedby.netshelter[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Local Settings\Temp\akfg.exe -> Trojan.TopAntiSpyware.l -> Cleaned with backup
C:\Documents and Settings\Home\Local Settings\Temp\temp.fr11D8 -> Trojan.Puper.m -> Cleaned with backup
C:\RECYCLER\NPROTECT\00011788.exe -> Trojan.Puper.m -> Cleaned with backup
C:\RECYCLER\NPROTECT\00015945.exe -> Spyware.Hijacker.Generic -> Cleaned with backup
C:\WINDOWS\popuper.exe -> Trojan.Puper.l -> Cleaned with backup
C:\WINDOWS\system32\hhk.dll -> Spyware.Hijacker.Generic -> Cleaned with backup
C:\WINDOWS\system32\hp483E.tmp -> Trojan.Puper.m -> Cleaned with backup
C:\WINDOWS\system32\intmon.exe -> Trojan.Puper.m -> Cleaned with backup
C:\WINDOWS\system32\wldr.dll -> TrojanProxy.Small.bo -> Cleaned with backup
::Report End
Thanks,
Steve
Logfile of HijackThis v1.99.1
Scan saved at 5:13:50 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\hijackthis\HijackThis.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???\WkDetect.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: GBPoll - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------
+ Created on: 4:40:51 PM, 6/4/2005
+ Report-Checksum: 35A256DA
+ Date of database: 6/4/2005
+ Version of scan engine: v3.0
+ Duration: 44 min
+ Scanned Files: 58762
+ Speed: 21.78 Files/Second
+ Infected files: 14
+ Removed files: 14
+ Files put in quarantine: 14
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0
+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes
+ Scanned items:
C:\
D:\
+ Scan result:
C:\Documents and Settings\Home\Cookies\home@adknowledge[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@com[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@exitexchange[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@search.msn[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Cookies\home@servedby.netshelter[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Home\Local Settings\Temp\akfg.exe -> Trojan.TopAntiSpyware.l -> Cleaned with backup
C:\Documents and Settings\Home\Local Settings\Temp\temp.fr11D8 -> Trojan.Puper.m -> Cleaned with backup
C:\RECYCLER\NPROTECT\00011788.exe -> Trojan.Puper.m -> Cleaned with backup
C:\RECYCLER\NPROTECT\00015945.exe -> Spyware.Hijacker.Generic -> Cleaned with backup
C:\WINDOWS\popuper.exe -> Trojan.Puper.l -> Cleaned with backup
C:\WINDOWS\system32\hhk.dll -> Spyware.Hijacker.Generic -> Cleaned with backup
C:\WINDOWS\system32\hp483E.tmp -> Trojan.Puper.m -> Cleaned with backup
C:\WINDOWS\system32\intmon.exe -> Trojan.Puper.m -> Cleaned with backup
C:\WINDOWS\system32\wldr.dll -> TrojanProxy.Small.bo -> Cleaned with backup
::Report End
That looks excellent.
Use HiJackThis to remove this entry, if it is still there:
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
That process will be invoked as needed and there is no reason to have it start on boot.
For your desktop, follow these steps and advise:
Open Display in Control Panel
Click the Desktop Tab
Click the Customize Desktop button.
Click the Web Tab.
On the list, highlight any items you did not create yourself and click remove
Look for the Lock Desktop Items checkbox on this same page and uncheck it.
Press OK
Use HiJackThis to remove this entry, if it is still there:
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
That process will be invoked as needed and there is no reason to have it start on boot.
For your desktop, follow these steps and advise:
Open Display in Control Panel
Click the Desktop Tab
Click the Customize Desktop button.
Click the Web Tab.
On the list, highlight any items you did not create yourself and click remove
Look for the Lock Desktop Items checkbox on this same page and uncheck it.
Press OK
Thank you. 
My system is now clean!! I have Spybot and Norton AV installed - do I need (or should I keep) ewido installed too? Is ewido still useful after the 14 day trial is up and it reverts to the free version?
Thx
Steve
My system is now clean!! I have Spybot and Norton AV installed - do I need (or should I keep) ewido installed too? Is ewido still useful after the 14 day trial is up and it reverts to the free version?Thx
Steve
Ewido is extremely useful for the exploits is removes. I have not checked to see if it reverts to the free version after two weeks. If so, then by all means keep it.
At last, your system is clean and free of spyware! Want to keep it that way?
Here are some simple steps you can take to reduce the chance of infection in the future.
1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and Internet Explorer. This includes SP1 and SP2 if you use Windows XP. The first defense against infection is a properly patched Operating System.
a. Windows Update: http://v5.windowsupdate.microsoft.com/en/default.asp
2. Adjust your security settings for ActiveX:
Select Internet Options from the Control Panels, or from Internet Explorer (Tools -> Internet Options)
Press 'default level', then OK
Now press "Custom Level."
In the ActiveX controls and plug-ins section set these options:
'Download singed ActiveX controls' - Prompt
'Download unsigned ActiveX controls' - Disable
'Initialize and script ActiveX controls not maked as safe'- Disable
All other options accept the default
3. Download and install the following free programs
a. SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
b. IE/Spyad: https://netfiles.uiuc.edu/ehowes/www/resource.htm
c. BHODemon: http://www.definitivesolutions.com/bhodemon.htm
4. Install Spyware Detection and Removal Programs:
You may also want to consider installing one of the following:
a. Microsoft AntiSpyware: http://www.microsoft.com/athome/security/s...re/default.mspx
NOTE: MS AntiSpyware only runs on Windows 2000, XP, and 2003.
b. Spybot S&D: http://security.kolla.de/index.php?lang=en&page=download
c. AdAware: http://www.lavasoft.de/
Use these programs to regularly scan your system for and remove many forms of spyware/malware. I recommend and use Micosoft AntiSpyware.
If you use, or plan on using, additional spyware/malware detection and/or removal programs, please check Items 8 and 9.
5. Install 'Spoofstick"
Spoofstick is a simple browser extension that helps users detect spoofed (fake) websites. This extension is free and installs in Internet Explorer and Mozilla Firefox.
a. http://www.corestreet.com/spoofstick
6. Reset System Restore
If you are using Windows ME or Windows XP, please reset your System Restore. See Windows help for information.
7. Clean Temporary Files and Folders
Download and install the disk cleanup utility called Cleanup! from here:
http://cleanup.stevengould.org/
http://www.hijackthislogs.com/dl/CleanUp312.exe
Cleanup! will get rid of any malware which may be hiding in your temp folders (a common hiding place). You may also regain a massive amount of disk space.
Here is a tutorial which describes its usage:
http://www.bleepingcomputer.com/forums/tutorial93.html
Run the disk cleanup utility called Cleanup! that you have already downloaded and installed
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.
Then reboot into normal mode to let it clean out the remaining files.
8. Rogue/Suspect Anti-Spyware
Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List. It will save you a lot of grief, as well as money if you are thinking of purchasing. Here is the link: http://www.spywarewarrior.com/rogue_anti-spyware.htm
9. Anti-Spyware Programs Compared
Want to know just how effective your anti-spyware program is? Wonder how well any of the "rogue" programs listed above work? Check this link for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm
10. Alternate Browser
Consider using an alternate browser as your default. I recommend and use Firefox as my primary browser. It is still necessary to keep Internet Explorer current and protected in order to use Windows Update.
For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link: http://forum.gladiator-antivirus.com/index...?showtopic=9857
"It is your responsibility to read and adhere to the End User Licensing Agreement (EULA) of all software and services mentioned."
Good luck, and thanks for coming to our forums for help with your security and malware issues.
At last, your system is clean and free of spyware! Want to keep it that way?
Here are some simple steps you can take to reduce the chance of infection in the future.
1. Visit Windows Update:
Make sure that you have all the Critical Updates recommended for your operating system and Internet Explorer. This includes SP1 and SP2 if you use Windows XP. The first defense against infection is a properly patched Operating System.
a. Windows Update: http://v5.windowsupdate.microsoft.com/en/default.asp
2. Adjust your security settings for ActiveX:
Select Internet Options from the Control Panels, or from Internet Explorer (Tools -> Internet Options)
Press 'default level', then OK
Now press "Custom Level."
In the ActiveX controls and plug-ins section set these options:
'Download singed ActiveX controls' - Prompt
'Download unsigned ActiveX controls' - Disable
'Initialize and script ActiveX controls not maked as safe'- Disable
All other options accept the default
3. Download and install the following free programs
a. SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
b. IE/Spyad: https://netfiles.uiuc.edu/ehowes/www/resource.htm
c. BHODemon: http://www.definitivesolutions.com/bhodemon.htm
4. Install Spyware Detection and Removal Programs:
You may also want to consider installing one of the following:
a. Microsoft AntiSpyware: http://www.microsoft.com/athome/security/s...re/default.mspx
NOTE: MS AntiSpyware only runs on Windows 2000, XP, and 2003.
b. Spybot S&D: http://security.kolla.de/index.php?lang=en&page=download
c. AdAware: http://www.lavasoft.de/
Use these programs to regularly scan your system for and remove many forms of spyware/malware. I recommend and use Micosoft AntiSpyware.
If you use, or plan on using, additional spyware/malware detection and/or removal programs, please check Items 8 and 9.
5. Install 'Spoofstick"
Spoofstick is a simple browser extension that helps users detect spoofed (fake) websites. This extension is free and installs in Internet Explorer and Mozilla Firefox.
a. http://www.corestreet.com/spoofstick
6. Reset System Restore
If you are using Windows ME or Windows XP, please reset your System Restore. See Windows help for information.
7. Clean Temporary Files and Folders
Download and install the disk cleanup utility called Cleanup! from here:
http://cleanup.stevengould.org/
http://www.hijackthislogs.com/dl/CleanUp312.exe
Cleanup! will get rid of any malware which may be hiding in your temp folders (a common hiding place). You may also regain a massive amount of disk space.
Here is a tutorial which describes its usage:
http://www.bleepingcomputer.com/forums/tutorial93.html
Run the disk cleanup utility called Cleanup! that you have already downloaded and installed
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.
Then reboot into normal mode to let it clean out the remaining files.
8. Rogue/Suspect Anti-Spyware
Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List. It will save you a lot of grief, as well as money if you are thinking of purchasing. Here is the link: http://www.spywarewarrior.com/rogue_anti-spyware.htm
9. Anti-Spyware Programs Compared
Want to know just how effective your anti-spyware program is? Wonder how well any of the "rogue" programs listed above work? Check this link for an independent comparison of several anti-spyware programs: http://www.spywarewarrior.com/asw-test-guide.htm
10. Alternate Browser
Consider using an alternate browser as your default. I recommend and use Firefox as my primary browser. It is still necessary to keep Internet Explorer current and protected in order to use Windows Update.
For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link: http://forum.gladiator-antivirus.com/index...?showtopic=9857
"It is your responsibility to read and adhere to the End User Licensing Agreement (EULA) of all software and services mentioned."
Good luck, and thanks for coming to our forums for help with your security and malware issues.
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