Hi- I'm trying to help out a friend of mine and his laptop. It is covered with all sorts of crap. Here is my log, please advise. I told him I am ready to toss his computer as I've spent way too much time on this.


Thanks


He's running 98SE








Logfile of HijackThis v1.99.1
Scan saved at 10:19:54 PM, on 5/25/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\JGURXGH.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\CALC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\NETSCAPE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.spidersearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
R3 - URLSearchHook: (no name) - _{DD1BCA06-F674-424D-A08E-42DA97C4D5DD} - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL
O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL (HKCU)
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL (HKCU)
O9 - Extra button: (no name) - {00000049-8F91-4D9C-9573-F016E7626484} - (no file) (HKCU)
O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=0&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=0&q=
O15 - Trusted Zone: *.msn.com
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://i.rn11.com/iwasher/pptproactauthmir...etwasherpro.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {F57D17AE-CE37-4BC8-B232-EA57747BE5E7} - http://66.230.146.53/EPlugin_US.cab
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50212/QDow_AS2.cab
O19 - User stylesheet: C:\WINDOWS\Web\oslogo.bmp (file missing)
O19 - User stylesheet: (file missing) (HKLM)

Hi Nevermore,

You have a CoolWebSearch Infection. Please download CoolWebShredder, from http://www.intermute.com/spysubtract/cwshr...r_download.html
Extract CWShredder to its own folder. Restart in Safe Mode (How do I Safe Boot my computer?) and run the program.

Be sure all open windows are closed. Click the "Fix ->" button.

Make sure you let it fix all CWS Remnants.

Afterwards restart your computer and post a fresh HijackThis log in this thread.

Thanks Bobbi- Here is the new log file. It found 2 problems. Please advise


Thanks





Logfile of HijackThis v1.99.1
Scan saved at 6:17:38 AM, on 5/26/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\JGURXGH.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\CALC.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
R3 - URLSearchHook: (no name) - _{DD1BCA06-F674-424D-A08E-42DA97C4D5DD} - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL
O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL (HKCU)
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL (HKCU)
O9 - Extra button: (no name) - {00000049-8F91-4D9C-9573-F016E7626484} - (no file) (HKCU)
O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=0&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=0&q=
O15 - Trusted Zone: *.msn.com
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://i.rn11.com/iwasher/pptproactauthmir...etwasherpro.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {F57D17AE-CE37-4BC8-B232-EA57747BE5E7} - http://66.230.146.53/EPlugin_US.cab
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O16 - DPF: {87067F04-DE4C-4688-BC3C-4FCF39D609E7} - http://download.websearch.com/Dnl/T_50212/QDow_AS2.cab
O19 - User stylesheet: (file missing) (HKLM)

I'm working on a friends laptop and among many problems is the heretonow hijjack. Can someone tell me what to get rid of? I deleted some entries, but I must be missing some because it keeps coming back. Thanks



Thanks.










Logfile of HijackThis v1.99.1
Scan saved at 8:34:35 AM, on 5/26/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\JGURXGH.EXE
C:\WINDOWS\PACKAGER.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\NETSCAPE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
R3 - URLSearchHook: (no name) - _{DD1BCA06-F674-424D-A08E-42DA97C4D5DD} - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL (HKCU)
O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=0&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=0&q=
O15 - Trusted Zone: *.msn.com
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O19 - User stylesheet: (file missing) (HKLM)

Just bumping up this thread with the hope that Bobbi can help me out.

Thanks!! I appreciate your help!

Hi Nevermore,

You might want to save this page on your favorites, so you can find it again when you return. You can also click on your name and click on "Find All Posts" to find your thread.

Run HijackThis, click on "Scan" and check the boxes next to all these items.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\SYSTEM\SearchBar.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=0&q=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = mk:@MSITStore:C:\spe\start.chm::/start.html#

R3 - URLSearchHook: (no name) - _{DD1BCA06-F674-424D-A08E-42DA97C4D5DD} - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL

O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)

O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe

O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL
O9 - Extra button: (no name) - {869EE607-5376-486d-8DAC-EDC8E239AD5F} - C:\WINDOWS\SYSTEM\CRT32_V2.DLL (HKCU)
O9 - Extra button: Microsoft® JavaScript® Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra 'Tools' menuitem: JavaScript Console - {5E987EE0-A390-11D8-82DA-00055D531D06} - C:\WINDOWS\SYSTEM\COMDLG32.OCX (HKCU)
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - C:\WINDOWS\REMOVE_ME.DLL (HKCU)
O9 - Extra button: (no name) - {00000049-8F91-4D9C-9573-F016E7626484} - (no file) (HKCU)

O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=0&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=0&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=0&q=

O15 - Trusted Zone: *.msn.com

O19 - User stylesheet: (file missing) (HKLM)

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

Show hidden files. How do I show hidden files?
At the end if the fix you can return the files to hidden status if you want.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\SYSTEM\SearchBar.htm
C:\spe
C:\WINDOWS\CERES.DLL
c:\windows\system\jgurxgh.exe
C:\WINDOWS\SYSTEM\CRT32_V2.DLL
C:\WINDOWS\REMOVE_ME.DLL

Delete the following folders in red (it could be that they are deleted already):

C:\spe

Restart your computer and post a new log in this thread.

Bobbi- Thanks for the help. Here is my latest log. Please advise on any issues you see. I still can't get Norton 2005 to load on his machine. I'm wondering if it is related to the hijack or the spyware.

Thanks :LOL:



Logfile of HijackThis v1.99.1
Scan saved at 7:46:50 AM, on 5/27/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab

Hi Nevermore,

Can you explain what you mean. I see several Norton processes in you log, so to me it's loaded...

I read some conflicting stories on this file, can you open Windows Explorer, navigate to the folder "C:\WINDOWS\SYSTEM" and find the file "ADOBEMAIN.DLL". Right click on the file and select "Properties" from the menu. Select the "Version" tab and copy the information it gives here.

Bobbi-

He had 2004 and it had run out, I tried to load 2005 and it would not complete the installation and would tell me to uninstall and re-install it. I tried this 2 times, but to no avail. I see that some processes related to it are loaded and appear to be running, but for some reason there is a hang up somewhere that stops it from loading or running. When I went to the Symantec site it ran a diagnostic helper tool and said that there is something that is not enabled that needs to be from the MSconfig window- I believe it was the Script blocking and one other thing, but both were present with the check mark before them.

Now another problem popped up-seems his laptop now has the ceres/buddy infection. I tired to delete the ceres.dll and it wouldn't allow me. I also went thru the regedit and deleted any instance of ceres. I will post a new hijack this as I'm wrtiting this from my pc.

Thanks

Bobbi- Here is the new Hijack thread,please advise. It seems ok right now, but doesn't mean it will stay that way. Also the Norton still won't load so that problem hasn't gone away...please see my post above for a little more info on that.

Thanks!!!!!!






Logfile of HijackThis v1.99.1
Scan saved at 5:06:46 PM, on 5/28/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\JGURXGH.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\CALC.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

Hi Nevermore,

Have you tried completely uninstalling anything from Norton/Symantec, and then reinstalling? If done (and still not working), I suggest that you contact Symantec about it. I don't use Norton Anti Virus so I cannot afvise on it...

You haven't posted what I asked about Adobemain.dll.

Run HijackThis, click on "Scan" and check the boxes next to all these items.

O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL (file missing)

O4 - HKLM\..\Run: [jgurxgh] c:\windows\system\jgurxgh.exe

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

Show hidden files. How do I show hidden files?
At the end if the fix you can return the files to hidden status if you want.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\CERES.DLL
c:\windows\system\jgurxgh.exe

Restart your computer and post a new log in this thread.

Bobbi- Sorry about that I forgot to check the adobemain.dll. When I do that I'm not given an option to select the version. I'm thinking that is not available on Win 98 maybe? All I can get is the general tab telling me the bytes it is and location etc...



As far as Norton goes I have tried several times to completely uninstall it. I will have to contact Symantec.

I will now do another hijack thread and post it after this one.

Thanks

Bobbi- Here is the latest log

Thanks!!



Logfile of HijackThis v1.99.1
Scan saved at 11:36:52 AM, on 5/29/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL (file missing)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

Hi Nevermore,

Since I don't trust it... Go to Online malware scan and submit C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL.

Tell me the result.

Run HijackThis, click on "Scan" and check the boxes next to all these items.

O2 - BHO: CeresObj Class - {00000049-8F91-4D9C-9573-F016E7626484} - C:\WINDOWS\CERES.DLL (file missing)

O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL
O9 - Extra button: (no name) - {83D5556F-4224-4fc7-A578-4D09AAD5DED4} - C:\WINDOWS\SYSTEM\ADOBEMAIN.DLL (HKCU)

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked". Restart your computer and post a new log in this thread.

Bobbi- Online malware scan found nothing unfortunately. I still think there is some type of virus because I have deleted those Ceres obj and extra button entries before and yet they still keep loading.

Here is the new log:

Logfile of HijackThis v1.99.1
Scan saved at 5:50:45 PM, on 5/30/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
c:\windows\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FB153DCE-822E-47ec-8D00-2706E7864B37} - C:\WINDOWS\KB290333.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "c:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab



Thanks!!!

Hi Nevermore,

I don't see them in your log?

Run HijackThis, click on "Scan" and check the boxes next to all these items.

O2 - BHO: (no name) - {FB153DCE-822E-47ec-8D00-2706E7864B37} - C:\WINDOWS\KB290333.DLL

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked". Restart your computer and post a new log in this thread.

I didn't know it would show up in the log. I hit the browse tab and selected the file and let it do it's thing and one by one it said it didn't find anything.

I can try it again.

Hi Nevermore,

I'm not sure I understand what you're saying... Oh wait! You are referering to Ceres! What I meant is that I can only act upon the submitted logs, and in the latest log from HijackThis there's no sign of Ceres. But still.... Browse tab?

Did you follow my instructions regarding the KB290333.DLL?

Bobbi- Here is the latest log.



I didn't find that KB29033 entry in it, must've left at som point. I was able to finally load Norton again after finding a removal tool from Symantec. Let me know if you see anything else please.

Thanks!





Logfile of HijackThis v1.99.1
Scan saved at 4:05:41 PM, on 6/1/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\TESCKEY.EXE
C:\WINDOWS\SYSTEM\TFUNCKEY.EXE
C:\WINDOWS\SYSTEM\TWBBTN.EXE
C:\WINDOWS\SYSTEM\THOTKEY.EXE
C:\WINDOWS\SYSTEM\PWRTRAY.EXE
C:\WINDOWS\SYSTEM\PSPCCARD.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\VSFBNFNT.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\EXPLORER.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TDspOff] TDspOff.Exe B
O4 - HKLM\..\Run: [TEscKey] TEscKey.exe
O4 - HKLM\..\Run: [TFunckey] TFuncKey.exe
O4 - HKLM\..\Run: [TWBbtn] TWBbtn.exe
O4 - HKLM\..\Run: [THotkey] THotkey.exe
O4 - HKLM\..\Run: [PowerTray] PwrTray.EXE
O4 - HKLM\..\Run: [PsPCCard] PsPCCard.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\Run: [VSFBNFNT] c:\windows\system\vsfbnfnt.exe /install
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [System Update] C:\WINDOWS\System\explorer.exe
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab

Hi Nevermore,

Go to Online malware scan and submit C:\WINDOWS\SYSTEM\VSFBNFNT.EXE.

Tell me the result.

You might want to save this page on your favorites, so you can find it again when you return. You can also click on your name and click on "Find All Posts" to find your thread.

Run HijackThis, click on "Scan" and check the boxes next to all these items.

O4 - HKLM\..\Run: [VSFBNFNT] c:\windows\system\vsfbnfnt.exe /install
O4 - HKCU\..\Run: [System Update] C:\WINDOWS\System\explorer.exe

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

Show hidden files. How do I show hidden files?
At the end if the fix you can return the files to hidden status if you want.

Delete the following files in red (it could be that they are deleted already):

C:\WINDOWS\System\explorer.exe <-- only the one in System! The valid file is in c:\Windows. Do not delete that[, or your computer will not restart

Restart your computer and post a new log in this thread.

Bobbi- Here is what it found...sure enough there is a virus.



Service
Service load: 0% 100%

File: vsfbnfnt.exe
Status: INFECTED/MALWARE
MD5 24d5e925faa9f6b473047bd4f1ea4406
Packers detected: PECOMPACT
Scanner results
AntiVir Found nothing
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
Dr.Web Found Trojan.DownLoader.2778
F-Prot Antivirus Found nothing
Fortinet Found nothing
Kaspersky Anti-Virus Found Trojan-Downloader.Win32.Dluca.gen
mks_vir Found nothing
NOD32 Found probably unknown NewHeur_PE (probable variant)
Norman Virus Control Found nothing
VBA32 Found nothing




I will post the new log after I restart.

Thanks

Bobbi- Here is the latest log. Please advise if you see anything. Thanks again for all of your help!!!







Logfile of HijackThis v1.99.1
Scan saved at 3:40:39 PM, on 6/2/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\TESCKEY.EXE
C:\WINDOWS\SYSTEM\TFUNCKEY.EXE
C:\WINDOWS\SYSTEM\TWBBTN.EXE
C:\WINDOWS\SYSTEM\THOTKEY.EXE
C:\WINDOWS\SYSTEM\PWRTRAY.EXE
C:\WINDOWS\SYSTEM\PSPCCARD.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by SBC Yahoo! DSL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] c:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [TDspOff] TDspOff.Exe B
O4 - HKLM\..\Run: [TEscKey] TEscKey.exe
O4 - HKLM\..\Run: [TFunckey] TFuncKey.exe
O4 - HKLM\..\Run: [TWBbtn] TWBbtn.exe
O4 - HKLM\..\Run: [THotkey] THotkey.exe
O4 - HKLM\..\Run: [PowerTray] PwrTray.EXE
O4 - HKLM\..\Run: [PsPCCard] PsPCCard.EXE
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] c:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES.DLL
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\PROGRAM FILES\YAHOO!\COMMON\YLOGIN.DLL
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/7e5cfe06/enter.cab

Hi Nevermore,

you probably already did it, but just to be complete. That file can be deleted.

This log is clean!

This is a good time to set up protection against further attacks. Read the article behind this link "How did I get infected". If you don't already have them, you need an antivirus that is updated, a good firewall for example Kerio Personal Firewall or ZoneLabs Zone Alarm, a spyware blocker like SpywareBlaster and also IE-Spyads and spyware detection (Ad-aware SE and SpyBot S+D). All of these have good free versions available... be very cautious about any security software that advertises in popups or other intrusive ways, they are not only usually useless, but also often have malware in them....

Instead of Internet Explorer, use a different browser like Opera, Mozilla or Firefox.

Last, but not least, you need to keep Windows and Internet Explorer up to date by getting all the latest security patches that protects your computer.

This can be accessed by going to http://windowsupdate.microsoft.com/ and following the prompts. If you are running Windows XP get updated to SP-2

Please post back if you are still having any problems....

Thanks Bobbi- I will print this out for the friend of mine whose laptop this belongs to. He is not all to familiar with all of the bad stuff out there so it will be up to him now to keep this from happening again.

I thank you for all of your help, it is truly appreciated.