I recently acquired some kind of virus/adware/malware that has taken over the desktop stating that my computer does not have protection from Spyware. Clicking on the link takes me to a search screen with different Spyware vendors.
I've since increased my security level but I can't get rid of the desktop problem. Spybot, AdAware don't seem to recognize it. What is this and how can I get rid of it?

go to here and download 'Hijack This!' double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
Click on the entry in start menu or on the desktop to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

Here is the log file...


Logfile of HijackThis v1.99.1
Scan saved at 8:28:21 AM, on 4/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\MouseWare\system\em_exec.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\xpsp2fw.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\TurboTax\Deluxe 2004\32Bit\ttax.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Common Files\Aol\aoltpspd.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\se.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ewizard.cc/cn/?r=1b0b50129efc72b9&pin=543
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {19CA54D8-EF9B-4F06-B0BA-8D381C724913} - C:\WINDOWS\System32\kmgnkp.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QBCD Autorun] D:\autorun.exe restart TIMER_SEQUENCE first
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [XPSP2 Firewall] C:\WINDOWS\system32\xpsp2fw.exe
O4 - HKLM\..\Run: [sp] rundll32 C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\se.dll,DllInstall
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Windows Update Client ] C:\WINDOWS\system32\wuclient.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
O9 - Extra button: TREND MICRO HouseCall - {2B5EA4F8-620A-4A8B-B003-4C8C5EBEA826} - http://uk.trendmicro-europe.com/enterprise...usecall_pre.php (file missing)
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/244e0aed5985bc...ip/RdxIE601.cab
O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file_downl...eCallButton.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{67BF39B5-3D4B-4088-BF7B-5E8C0530AAAA}: NameServer = 205.188.146.145
O18 - Filter: text/html - {F9E22648-199B-4F59-AD48-88C3119B3906} - C:\WINDOWS\System32\kmgnkp.dll
O18 - Filter: text/plain - {F9E22648-199B-4F59-AD48-88C3119B3906} - C:\WINDOWS\System32\kmgnkp.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

You have a couple of problems there

we need to do it in stages so lst's go for the SE.dll problem first



Download CW-Shredder at the link below:
http://cwshredder.net/bin/CWShredder.exe


Download 'SpSeHjfix'. to the desktop and then
right click a blank part of desktop & select new folder, call it spfix
unzip the file into that folder

Disconnect from the net and Close ALL OPEN PROGRAMS.
Run 'SpSeHjfix'. and click on "Start Disinfection".
When it's finished it will reboot your machine to finish the cleaning process.
The tool creates a log of the fix which will appear in the folder.

If it doesn't find any of the SE files or any hidden reinstallers it will say system clean and not go on to next stage

Now run the Shredder - Hit The FIX button!

Reboot and post a fresh HJT log and the log that was created by 'SpSeHjfix'.

Logfile of HijackThis v1.99.1
Scan saved at 9:11:16 PM, on 4/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\xpsp2fw.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\MouseWare\system\em_exec.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\WINDOWS\System32\mrtMngr.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QBCD Autorun] D:\autorun.exe restart TIMER_SEQUENCE first
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [XPSP2 Firewall] C:\WINDOWS\system32\xpsp2fw.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Windows Update Client ] C:\WINDOWS\system32\wuclient.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
O9 - Extra button: TREND MICRO HouseCall - {2B5EA4F8-620A-4A8B-B003-4C8C5EBEA826} - http://uk.trendmicro-europe.com/enterprise...usecall_pre.php (file missing)
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/244e0aed5985bc...ip/RdxIE601.cab
O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file_downl...eCallButton.CAB
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

plus the shredder log




(4/14/05 9:04:50 PM) SPSeHjFix started v1.1.2
(4/14/05 9:04:50 PM) OS: WinXP Service Pack 1 (5.1.2600)
(4/14/05 9:04:50 PM) Language: english
(4/14/05 9:04:50 PM) Win-Path: C:\WINDOWS
(4/14/05 9:04:50 PM) System-Path: C:\WINDOWS\System32
(4/14/05 9:04:50 PM) Temp-Path: C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\
(4/14/05 9:04:52 PM) Disinfection started
(4/14/05 9:04:52 PM) Bad-Dll(IEP): (not found)
(4/14/05 9:04:52 PM) Bad-Dll(IEP) in BHO: (not found)
(4/14/05 9:04:52 PM) UBF: 7 - UBB: 3 - UBR: 22
(4/14/05 9:04:52 PM) UBF: 7 - UBB: 3 - UBR: 22
(4/14/05 9:04:52 PM) Run-Key: HKLM\Software\Microsoft\Windows\CurrentVersion\Run\sp=rundll32 C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\se.dll,DllInstall (deleted)
(4/14/05 9:04:52 PM) Bad IE-pages: (none)
(4/14/05 9:04:52 PM) Stealth-String not found
(4/14/05 9:04:52 PM) File added to delete: c:\docume~1\alan~1.djj\locals~1\temp\se.dll
(4/14/05 9:04:52 PM) Reboot


(4/14/05 9:06:05 PM) SPSeHjFix started v1.1.2
(4/14/05 9:06:05 PM) OS: WinXP Service Pack 1 (5.1.2600)
(4/14/05 9:06:05 PM) Language: english
(4/14/05 9:06:05 PM) Win-Path: C:\WINDOWS
(4/14/05 9:06:05 PM) System-Path: C:\WINDOWS\System32
(4/14/05 9:06:05 PM) Temp-Path: C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\


(4/14/05 9:06:58 PM) SPSeHjFix started v1.1.2
(4/14/05 9:06:58 PM) OS: WinXP Service Pack 1 (5.1.2600)
(4/14/05 9:06:58 PM) Language: english
(4/14/05 9:06:58 PM) Win-Path: C:\WINDOWS
(4/14/05 9:06:58 PM) System-Path: C:\WINDOWS\System32
(4/14/05 9:06:58 PM) Temp-Path: C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\
(4/14/05 9:07:00 PM) Disinfection started
(4/14/05 9:07:00 PM) Bad-Dll(IEP): (not found)
(4/14/05 9:07:00 PM) Bad-Dll(IEP) in BHO: (not found)
(4/14/05 9:07:00 PM) UBF: 7 - UBB: 3 - UBR: 21
(4/14/05 9:07:00 PM) UBF: 7 - UBB: 3 - UBR: 21
(4/14/05 9:07:00 PM) Bad IE-pages: (none)
(4/14/05 9:07:00 PM) Stealth-String not found
(4/14/05 9:07:00 PM) Not infected->END


(4/14/05 9:15:07 PM) SPSeHjFix started v1.1.2
(4/14/05 9:15:07 PM) OS: WinXP Service Pack 1 (5.1.2600)
(4/14/05 9:15:07 PM) Language: english
(4/14/05 9:15:07 PM) Win-Path: C:\WINDOWS
(4/14/05 9:15:07 PM) System-Path: C:\WINDOWS\System32
(4/14/05 9:15:07 PM) Temp-Path: C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\


(4/14/05 9:15:25 PM) SPSeHjFix started v1.1.2
(4/14/05 9:15:25 PM) OS: WinXP Service Pack 1 (5.1.2600)
(4/14/05 9:15:25 PM) Language: english
(4/14/05 9:15:25 PM) Win-Path: C:\WINDOWS
(4/14/05 9:15:25 PM) System-Path: C:\WINDOWS\System32
(4/14/05 9:15:25 PM) Temp-Path: C:\DOCUME~1\ALAN~1.DJJ\LOCALS~1\Temp\
(4/14/05 9:15:28 PM) Disinfection started
(4/14/05 9:15:28 PM) Bad-Dll(IEP): (not found)
(4/14/05 9:15:28 PM) Bad-Dll(IEP) in BHO: (not found)
(4/14/05 9:15:28 PM) UBF: 7 - UBB: 3 - UBR: 21
(4/14/05 9:15:28 PM) UBF: 7 - UBB: 3 - UBR: 21
(4/14/05 9:15:28 PM) Bad IE-pages: (none)
(4/14/05 9:15:28 PM) Stealth-String not found
(4/14/05 9:15:28 PM) Not infected->END

I am a bit suprised that your antivirus should have let through some of these well known trojans/worms


Download LSPfix here: http://www.cexx.org/lspfix.htm
and now run the LSPFIX application. You will see a list of files in the left hand pane and possibly some in the right hand pane. Tick the"I know what i'm doing" box & select any instances of fltmgr.dll that are in the left hand keep pane and move them to the right hand remove pane, DO NOT MOVE ANY OTHER FILES, press finish and the program will do anything necessary


Download AdAware SE from http://www.lavasoft.de/support/download and install it if you haven't already got it. If you have it, then make sure it is updated and configured as described later in this post

Download pocket killbox from http://www.thespykiller.co.uk/files/killbox.exe & put it on the desktop where you can find it easily

Reboot into safe mode by following instructions here: http://service1.symantec.com/SUPPORT/tsgen...001052409420406

Run hijackthis, put a tick in the box beside these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =


O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [XPSP2 Firewall] C:\WINDOWS\system32\xpsp2fw.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Windows Update Client ] C:\WINDOWS\system32\wuclient.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe


O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\fltmgr.dll


O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/244e0aed5985bc...ip/RdxIE601.cab



now run killbox and paste The FIRST ONE of these lines into the box, select standard filedelete then press the red X button,say yes to the prompt

then continue to paste the lines in in turn and follow the above procedure every time, If it says file is missing, or if it says unable to delete then make a note of the file name and let us know when you reply

C:\WINDOWS\system32\xpsp2fw.exe
C:\WINDOWS\System32\spoolsrv32.exe
C:\WINDOWS\system32\wuclient.exe


Then on killbox top bar press tools and then empty temp files and follow those prompts and say yes to everything

then as some of the folders you need to delete may be hidden do this:
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"


then go to C:\windows\temp and select EVERYTHING and delete it all and then do the same for C:\temp if it exists

1) Open Control Panel
2) Click on Internet Options
3) On the General Tab, in the middle of the screen, click on Delete Files
4) You may also want to check the box "Delete all offline content"
5) Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
6) You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive

then

Run ADAWARE

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".
the current ref file should read at least SE1R38 11.04.2005 or a higher number/later date

Set up the Configurations as follows:

General Button
Safety:
Check (Green) all three.

Click on "Proceed"

Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

Click on "Scan Now"

Run the scanner using the Full Scan (Perform full system scan) mode.

When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.


Reboot &

Download and install the Micro$oft antispyware BETA from http://www.microsoft.com/athome/security/s...re/default.mspx and let it fix anything it finds

First press file and check for updates and then run it

Recent tests suggest that a combination of Adaware & M$AS removes approx 80% of spywares/Adwares, much higher than any other combination

Run an online antivirus check from at least one and preferably 2 of the following sites
http://security.symantec.com/default.asp?
http://housecall.trendmicro.com/
http://www.pandasoftware.com/activescan/
http://www.ravantivirus.com/scan/
http://www3.ca.com/virusinfo/
http://www.bitdefender.com/scan/licence.php
http://www.commandondemand.com/eval/index.cfm
http://www.freedom.net/viruscenter/onlineviruscheck.html
http://info.ahnlab.com/english/
http://www.pcpitstop.com/pcpitstop/AntiVirusCntr.asp
http://www.kaspersky.com/beta?product=161744315
reboot again
and post afresh log