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Full Version: PLS HELP ME,SPYWARE INFECTED
Gladiator Security Forum > Malware Help Forum > HELP! Think you are Infected?
giacko
I HAVE A LOT OF SPYWARE ON MY PC, WITH ADSOFTWARE I CAN 'T DELETE THEM,IT IS RUNNING:MSC32,SERVENXP,56799.EXE that links to a page were download other programs:here the log.

Logfile of HijackThis v1.99.0
Scan saved at 12:21:40, on 26/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programmi\NavNT\defwatch.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\sdwork\issimsvc.exe
C:\PROGRA~2\AT&TNE~1\NetCfgSv.EXE
C:\Programmi\NavNT\rtvscan.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\msc32.exe
C:\WINDOWS\System32\servenxp.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
C:\Programmi\ThinkPad\ConnectUtilities\QCTRAY.EXE
C:\Programmi\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programmi\NavNT\vptray.exe
C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Windows ServeAd\WinServAd.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Windows ServeAd\WinServSuit.exe
C:\Programmi\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Programmi\Ulead Systems\Ulead PhotoImpact 6\ABMTSR.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Programmi\IBM\Bluetooth Software\BTTray.exe
C:\Programmi\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Programmi\PocketCam 3Mega\ICON.EXE
C:\lotus97\wordpro\ltsstart.exe
C:\Programmi\Organizer Link\SmartSync.exe
C:\Programmi\IBM\Bluetooth Software\BTStackServer.exe
C:\MagicMail\Magic.exe
C:\WINDOWS\System32\winlogin.exe
C:\Program Files\hijackthis.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [TPTRAY] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [QCTRAY] C:\Programmi\ThinkPad\ConnectUtilities\QCTRAY.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Programmi\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Programmi\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [vptray] C:\Programmi\NavNT\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NvCplScan] msc32.exe
O4 - HKLM\..\Run: [sais] c:\programmi\180solutions\sais.exe
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O4 - HKLM\..\Run: [NDIS Adapter] servenxp.exe
O4 - HKLM\..\Run: [MSN Messenge] winlogin.exe
O4 - HKLM\..\RunServices: [NvCplScan] msc32.exe
O4 - HKLM\..\RunServices: [NDIS Adapter] servenxp.exe
O4 - HKLM\..\RunServices: [MSN Messenge] winlogin.exe
O4 - HKLM\..\RunOnce: [NvCplScan] msc32.exe
O4 - HKLM\..\RunOnce: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [NvCplScan] msc32.exe
O4 - HKCU\..\Run: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\Run: [MSN Messenge] winlogin.exe
O4 - HKCU\..\RunServices: [MSN Messenge] winlogin.exe
O4 - HKCU\..\RunOnce: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\RunOnce: [NvCplScan] msc32.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus97\wordpro\ltsstart.exe
O4 - Startup: SmartSync.lnk = C:\Programmi\Organizer Link\SmartSync.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Avvio rapido di Album.lnk = C:\Programmi\Ulead Systems\Ulead PhotoImpact 6\ABMTSR.EXE
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Controllo del Calendario di Ulead Photo Express.lnk = C:\Programmi\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: PocketCam 3Mega Monitor.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Ricerca AltaVista - file://C:\Programmi\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Traduci - file://C:\Programmi\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextTranslation.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O12 - Plugin for .mp3: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Download.../bridge-c10.cab
O16 - DPF: {2057E707-FA09-451B-972F-9CFBA9F2423C} (Tiscali702) - http://www.tiscali.it/cabs/Tiscali702.cab
O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - http://toolbar.altavista.com/app/toolbar/c...ta.cab?r=XCLUAL
O17 - HKLM\System\CCS\Services\Tcpip\..\{CA505323-05D1-4DF9-9857-35A7ECEF8295}: NameServer = 9.139.236.1
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Crypkey License - Unknown - crypserv.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Programmi\NavNT\defwatch.exe
O23 - Service: Network Configuration Service - AT&T - C:\PROGRA~2\AT&TNE~1\NetCfgSv.EXE
O23 - Service: Norton AntiVirus Client - Symantec Corporation - C:\Programmi\NavNT\rtvscan.exe
O23 - Service: QCONSVC - Unknown - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe

----
thanks a lot
giacko
LoPhatPhuud
Before we begin, please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'c:\program files\hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

Reboot in Safe Mode* and run HiJackThis. <-- IMPORTANT

Check the following items in HijackThis.
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll

O4 - HKLM\..\Run: [sais] c:\programmi\180solutions\sais.exe
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O4 - HKLM\..\Run: [NDIS Adapter] servenxp.exe
O4 - HKLM\..\Run: [MSN Messenge] winlogin.exe
O4 - HKLM\..\RunServices: [NvCplScan] msc32.exe
O4 - HKLM\..\RunServices: [NDIS Adapter] servenxp.exe
O4 - HKLM\..\RunServices: [MSN Messenge] winlogin.exe
O4 - HKLM\..\RunOnce: [NvCplScan] msc32.exe
O4 - HKLM\..\RunOnce: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\Run: [NvCplScan] msc32.exe
O4 - HKCU\..\Run: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\Run: [MSN Messenge] winlogin.exe
O4 - HKCU\..\RunServices: [MSN Messenge] winlogin.exe
O4 - HKCU\..\RunOnce: [NDIS Adapter] servenxp.exe
O4 - HKCU\..\RunOnce: [NvCplScan] msc32.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe

O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Download.../bridge-c10.cab

O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe

Close all windows except HijackThis and click Fix checked.

While still in Safe Mode*, delete the following: (you may need to show hidden files**)
c:\programmi\180solutions\sais.exe
C:\Program Files\Windows ServeAd\WinServAd.exe
C:\WINDOWS\System32\servenxp.exe
C:\WINDOWS\System32\msc32.exe
C:\WINDOWS\System32\winlogin.exe
- (be careful - the real file is winlogon.exe)

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406
**Show Hidden and System files and folders: http://www.xtra.co.nz/help/0,,4155-1916458,00.html

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

Reboot in normal mode.

HiJackThis version 199.0 is now available.
If you do not already have it installed, download it from here:
http://www.computercops.biz/downloads-file-328.html
http://tomcoyote.org/hjt/

Run HiJackThis again and post a new log in this thread.
O4 - HKLM\..\Run: [NDIS Adapter]
giacko
THANKS A LOT!
HERE THE NEW LOG:
GIACKO
------------------------
Logfile of HijackThis v1.99.0
Scan saved at 19:58:41, on 27/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\crypserv.exe
C:\Programmi\NavNT\defwatch.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\sdwork\issimsvc.exe
C:\PROGRA~2\AT&TNE~1\NetCfgSv.EXE
C:\Programmi\NavNT\rtvscan.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\RunDll32.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
C:\Programmi\ThinkPad\ConnectUtilities\QCTRAY.EXE
C:\Programmi\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Programmi\VERITAS Software\Update Manager\sgtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programmi\NavNT\vptray.exe
C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\msa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Programmi\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Programmi\Ulead Systems\Ulead PhotoImpact 6\ABMTSR.EXE
C:\Programmi\IBM\Bluetooth Software\BTTray.exe
C:\Programmi\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Programmi\PocketCam 3Mega\ICON.EXE
C:\lotus97\wordpro\ltsstart.exe
C:\Programmi\Organizer Link\SmartSync.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\Programmi\IBM\Bluetooth Software\BTStackServer.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AltaVista Toolbar - {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} - C:\WINDOWS\DOWNLO~1\ALTAVI~1.DLL
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Programmi\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [TPTRAY] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [QCTRAY] C:\Programmi\ThinkPad\ConnectUtilities\QCTRAY.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Programmi\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Programmi\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ISSI EZUpdate Service] "c:\sdwork\issimsvc.exe"
O4 - HKLM\..\Run: [stgclean] c:\sdwork\w32main2.exe /cleanup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [vptray] C:\Programmi\NavNT\vptray.exe
O4 - HKLM\..\Run: [MMTray] C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Windows Media Player] msa.exe
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Programmi\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\RunServices: [Windows Media Player] msa.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Windows Media Player] msa.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus97\wordpro\ltsstart.exe
O4 - Startup: SmartSync.lnk = C:\Programmi\Organizer Link\SmartSync.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Avvio rapido di Album.lnk = C:\Programmi\Ulead Systems\Ulead PhotoImpact 6\ABMTSR.EXE
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Controllo del Calendario di Ulead Photo Express.lnk = C:\Programmi\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O4 - Global Startup: PocketCam 3Mega Monitor.lnk = ?
O8 - Extra context menu item: Aggiungi all'elenco di stampa Easy-WebPrint - res://C:\Programmi\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Anteprima Easy-WebPrint - res://C:\Programmi\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Ricerca AltaVista - file://C:\Programmi\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Stampa ad alta velocità Easy-WebPrint - res://C:\Programmi\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Stampa Easy-WebPrint - res://C:\Programmi\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Traduci - file://C:\Programmi\Dynamic Toolbar\ALTAVISTA\Cache\SelectedContextTranslation.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O12 - Plugin for .mp3: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {2057E707-FA09-451B-972F-9CFBA9F2423C} (Tiscali702) - http://www.tiscali.it/cabs/Tiscali702.cab
O16 - DPF: {4E7BD74F-2B8D-469E-92EA-EC65A294AE31} (AltaVista Toolbar) - http://toolbar.altavista.com/app/toolbar/c...ta.cab?r=XCLUAL
O17 - HKLM\System\CCS\Services\Tcpip\..\{CA505323-05D1-4DF9-9857-35A7ECEF8295}: NameServer = 9.139.236.1
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Crypkey License - Unknown - crypserv.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Programmi\NavNT\defwatch.exe
O23 - Service: IBM PM Service - Unknown - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: ISSI EZUpdate - IBM Global Services - c:\sdwork\issimsvc.exe
O23 - Service: Network Configuration Service - AT&T - C:\PROGRA~2\AT&TNE~1\NetCfgSv.EXE
O23 - Service: Norton AntiVirus Client - Symantec Corporation - C:\Programmi\NavNT\rtvscan.exe
O23 - Service: QCONSVC - Unknown - C:\WINDOWS\System32\QCONSVC.EXE
LoPhatPhuud
Before we begin, please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'c:\program files\hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

Reboot in Safe Mode* and run HiJackThis. <-- IMPORTANT

Check the following items in HijackThis.
O4 - HKLM\..\Run: [Windows Media Player] msa.exe
O4 - HKLM\..\RunServices: [Windows Media Player] msa.exe
O4 - HKCU\..\Run: [Windows Media Player] msa.exe

Close all windows except HijackThis and click Fix checked.

While still in Safe Mode*, delete the following: (you may need to show hidden files**)
C:\Windows\System32\msa.dll

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406
**Show Hidden and System files and folders: http://www.xtra.co.nz/help/0,,4155-1916458,00.html

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

Reboot in normal mode.

HiJackThis version 199.0 is now available.
If you do not already have it installed, download it from here:
http://www.computercops.biz/downloads-file-328.html
http://tomcoyote.org/hjt/

Run HiJackThis again and post a new log in this thread.
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