Hey, I'm on my Aunt and Uncle's PC, they asked me to help. They have a few viruses that Norton's identified. Dluca.B Bugbear.B.Dam Trojan.Vundo...


Here is the Hijack Log

Logfile of HijackThis v1.98.2
Scan saved at 7:19:29 PM, on 11/27/2004
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\regsvc.exe
C:\WINDOWS\system32\MSTask.exe
C:\WINDOWS\system32\stisvc.exe
C:\Program Files\IntraPort Client\vpn5000service.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Verizon Online\WinPoET\winpppoverethernet.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\loadqm.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\CreataCard\Gold\FMRemind.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\JavaSoft\JRE\1.3.1_04\bin\javaw.exe
C:\QUICKENW\QWDLLS.EXE
C:\Documents and Settings\default\Desktop\hijackthis[1]\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer customized for Verizon Online
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CATLEvents Object - {C69FA570-7FDE-4C49-A7BC-CB1CF24BE66B} - C:\DOCUME~1\default\LOCALS~1\Temp\svrd.dat (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [a-winpoet-service] "C:\Program Files\Verizon Online\WinPoET\winpppoverethernet.exe"
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [*drvs] C:\WINDOWS\Registration\drvs.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: CreataCard Gold 3 Forget Me Not Reminders Tray Icon.lnk = C:\Program Files\CreataCard\Gold\FMRemind.exe
O4 - Global Startup: LimeWire 4.0.5.lnk = C:\Program Files\LimeWire\LimeWire 4.0.5\LimeWire.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\RECYCLER\NPROTECT\00013291.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Verizon Online\WinPoET\Verizon Online.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: Verizon Online.lnk = C:\Program Files\Verizon Online\VOLSW\Verizon Online.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm180XXUS
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Control Pad - {28D44DAC-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\ControlPad\Misc\a_menu.exe
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellnet.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebpr...etup1.0.0.8.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{71A390E3-E6EA-45C4-8563-25D5DA5D8F04}: NameServer = 151.201.0.39 151.201.0.38


Thanks much.

Print out these instructions so you have them handy.

Follow the Virtumonde removal instructions by Symantec at this link:
http://securityresponse.symantec.com/avcen...moval.tool.html


After running the removal tool, run HiJackThis to remove the remaining items as directed below:

Please be sure that HiJackThis is in its own folder. This will allow us to use backups to restore entries if necessary. Please do not put HiJackThis in a temporary folder, or on the Desktop. I suggest using 'c:\program files\hijackthis\' or C:\HiJackThis\, but any name you choose is fine.

Check the following items in HijackThis.
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm

O2 - BHO: CATLEvents Object - {C69FA570-7FDE-4C49-A7BC-CB1CF24BE66B} - C:\DOCUME~1\default\LOCALS~1\Temp\svrd.dat (file missing)

O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [*drvs] C:\WINDOWS\Registration\drvs.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe
O4 - Global Startup: LimeWire 4.0.5.lnk = C:\Program Files\LimeWire\LimeWire 4.0.5\LimeWire.exe
O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\RECYCLER\NPROTECT\00013291.EXE

O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm180XXUS


Close all windows except HijackThis and click Fix checked.

Reboot in Safe Mode*, delete the following: (you may need to show hidden files**)
C:\WINDOWS\sysupd.exe
C:\WINDOWS\satmat.exe


*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406
**Show Hidden and System files and folders
http://www.xtra.co.nz/help/0,,4155-1916458,00.html

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

Reboot in normal mode.


Then run HiJackThis again and post a new log in this thread.