I know very little about computers, but have noticed a dramatic drop in speed. It sometimes takes a full minute for my browser to open up, and it often takes ten minutes just to start the computer up. I have a broadband connection, and it is sometimes as slow as dial up. Also after browsing for a while, I am unable to get to any websites. I am using Firefox for my browser, but haave also tried IE when I get the "no page found" box". Usually restarting my computer fixes it, but then again, it takes ten minutes to boot up. Ran adaware this morning, and do notice some increase in performance. Here is my log from hijackthis. Please help me!!!!

Logfile of HijackThis v1.98.2
Scan saved at 9:12:21 AM, on 11/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Imapi.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\inf\accurl.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R3 - Default URLSearchHook is missing
O1 - Hosts: 216.40.230.4 alpha.kazaa.com
O1 - Hosts: 216.40.230.4 shop.kazaa.com
O1 - Hosts: ing.com
O1 - Hosts: s.com
O1 - Hosts: s.com
O1 - Hosts: ns.com
O1 - Hosts: ns.com
O1 - Hosts: ons.com
O1 - Hosts: ons.com
O1 - Hosts: ons.com
O1 - Hosts: ator.com
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: tyfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: styfind.com
O1 - Hosts: styfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: w.zestyfind.com
O1 - Hosts: t.com
O1 - Hosts: w.zestyfind.com
O1 - Hosts: ait.com
O1 - Hosts: erbait.com
O1 - Hosts: www.zestyfin
O1 - Hosts: web2.com
O1 - Hosts: rchweb2.com
O1 - Hosts: 12tyfind.com
O1 - Hosts: 12
O1 - Hosts: 12
O1 - Hosts: m
O1 - Hosts: ww.xml.411web.com
O1 - Hosts: com
O1 - Hosts: b2.com
O1 - Hosts: hweb2.com
O1 - Hosts: archweb2.com
O1 - Hosts: .searchweb2.com
O1 - Hosts: w.searchweb2.com
O1 - Hosts: 127.ocktailcash.com
O1 - Hosts: 127.
O1 - Hosts: m
O1 - Hosts: 127.0.0.feroptimizer.com
O1 - Hosts: 127.0.0.
O1 - Hosts: 127.0.offeroptimizer.com
O1 - Hosts: 127.0
O1 - Hosts: m
O1 - Hosts: .com
O1 - Hosts: 12ads.offeroptimizer.com
O1 - Hosts: 12
O1 - Hosts: .com
O1 - Hosts: 127ads.offeroptimizer.com
O1 - Hosts: 127
O1 - Hosts: 2.com
O1 - Hosts: eb2.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DgnWebIE - {2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\WINDOWS\Speech\Dragon\web_ie.dll
O2 - BHO: CATLEvents Object - {73529697-D46A-4F7D-8A93-01378FCAEDA4} - C:\DOCUME~1\DANIEL~1\LOCALS~1\Temp\lrucca.dat
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [*imgdrv] C:\WINDOWS\Web\imgdrv.exe
O4 - HKLM\..\Run: [*dlljpeg] C:\WINDOWS\Fonts\dlljpeg.exe
O4 - HKLM\..\Run: [*accurl] C:\WINDOWS\inf\accurl.exe
O4 - HKLM\..\Run: [*runcab] C:\WINDOWS\Windows Update Setup Files\runcab.exe
O4 - HKLM\..\RunOnce: [*accurl] C:\WINDOWS\inf\accurl.exe rerun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra 'Tools' menuitem: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp4: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200207...meInstaller.exe
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/12e9c4f199dbe86f7e03/netzip/RdxIE2.cab
O16 - DPF: {6D5FCFCB-FA6C-4CFB-9918-5F0A9F7365F2} - http://www.gigex.com/tv/igor/gigexagent.dll
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4019/ftp...23/cpbrkpie.cab
O16 - DPF: {99E79790-2B09-11D6-8C73-0800460222F0} - http://www.accessplugin.com/plug/install.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v1503/...uditControl.cab
O16 - DPF: {EBC448F6-3C86-4689-8F5A-088B87E5C725} (Wonderhorse Listener ActiveX Control 1.2) - http://talkradio.alternacast.net/talkradio.../whlisten12.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

Hi skoobx,

Run HijackThis, click on "Scan" and check the boxes next to all these items.

R3 - Default URLSearchHook is missing

O1 - Hosts: 216.40.230.4 alpha.kazaa.com
O1 - Hosts: 216.40.230.4 shop.kazaa.com
O1 - Hosts: ing.com
O1 - Hosts: s.com
O1 - Hosts: s.com
O1 - Hosts: ns.com
O1 - Hosts: ns.com
O1 - Hosts: ons.com
O1 - Hosts: ons.com
O1 - Hosts: ons.com
O1 - Hosts: ator.com
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: tyfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: styfind.com
O1 - Hosts: styfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: w.zestyfind.com
O1 - Hosts: t.com
O1 - Hosts: w.zestyfind.com
O1 - Hosts: ait.com
O1 - Hosts: erbait.com
O1 - Hosts: www.zestyfin
O1 - Hosts: web2.com
O1 - Hosts: rchweb2.com
O1 - Hosts: 12tyfind.com
O1 - Hosts: 12
O1 - Hosts: 12
O1 - Hosts: m
O1 - Hosts: ww.xml.411web.com
O1 - Hosts: com
O1 - Hosts: b2.com
O1 - Hosts: hweb2.com
O1 - Hosts: archweb2.com
O1 - Hosts: .searchweb2.com
O1 - Hosts: w.searchweb2.com
O1 - Hosts: 127.ocktailcash.com
O1 - Hosts: 127.
O1 - Hosts: m
O1 - Hosts: 127.0.0.feroptimizer.com
O1 - Hosts: 127.0.0.
O1 - Hosts: 127.0.offeroptimizer.com
O1 - Hosts: 127.0
O1 - Hosts: m
O1 - Hosts: .com
O1 - Hosts: 12ads.offeroptimizer.com
O1 - Hosts: 12
O1 - Hosts: .com
O1 - Hosts: 127ads.offeroptimizer.com
O1 - Hosts: 127
O1 - Hosts: 2.com
O1 - Hosts: eb2.com

O2 - BHO: CATLEvents Object - {73529697-D46A-4F7D-8A93-01378FCAEDA4} - C:\DOCUME~1\DANIEL~1\LOCALS~1\Temp\lrucca.dat

O4 - HKLM\..\Run: [*imgdrv] C:\WINDOWS\Web\imgdrv.exe
O4 - HKLM\..\Run: [*dlljpeg] C:\WINDOWS\Fonts\dlljpeg.exe
O4 - HKLM\..\Run: [*accurl] C:\WINDOWS\inf\accurl.exe
O4 - HKLM\..\Run: [*runcab] C:\WINDOWS\Windows Update Setup Files\runcab.exe
O4 - HKLM\..\RunOnce: [*accurl] C:\WINDOWS\inf\accurl.exe rerun

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/12e9c4f199dbe86f7e03/netzip/RdxIE2.cab
O16 - DPF: {99E79790-2B09-11D6-8C73-0800460222F0} - http://www.accessplugin.com/plug/install.cab

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

You may have to have hidden files showing. How do I show hidden files?

Folders and files with a tilde (~), means that there is a file/folder that starts with the six characters in front of the tilde, note that there may be spaces in the name. If there are more than one, please report them back and do not delete!

Delete the following files in red (it could be that they are deleted already):

All Files[/color in C:\Documents And Settings\DANIEL~1\Local Settings\Temp

C:\WINDOWS\Web\[color=red]imgdrv.exe
C:\WINDOWS\Fonts\dlljpeg.exe
C:\WINDOWS\inf\accurl.exe
C:\WINDOWS\Windows Update Setup Files\runcab.exe

Restart your computer and post a new log in this thread.

Wow. I seem to see a big difference. Here is my new log. Please let me know if there are any additional steps I need to take. Thank you so much.
Logfile of HijackThis v1.98.2
Scan saved at 8:46:40 AM, on 11/8/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Imapi.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DgnWebIE - {2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\WINDOWS\Speech\Dragon\web_ie.dll
O2 - BHO: CATLEvents Object - {73529697-D46A-4F7D-8A93-01378FCAEDA4} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\lrucca.dat
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra 'Tools' menuitem: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp4: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200207...meInstaller.exe
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {6D5FCFCB-FA6C-4CFB-9918-5F0A9F7365F2} - http://www.gigex.com/tv/igor/gigexagent.dll
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4019/ftp...23/cpbrkpie.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v1503/...uditControl.cab
O16 - DPF: {EBC448F6-3C86-4689-8F5A-088B87E5C725} (Wonderhorse Listener ActiveX Control 1.2) - http://talkradio.alternacast.net/talkradio.../whlisten12.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

Hi skoobx,

Run HijackThis, click on "Scan" and check the boxes next to all these items.

O2 - BHO: CATLEvents Object - {73529697-D46A-4F7D-8A93-01378FCAEDA4} - C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\lrucca.dat

Then close all windows, and browsers, except HijackThis. Tell HijackThis to "Fix checked".

Restart your computer in Safe Mode. How do I Safe Boot my computer?

You may have to have hidden files showing. How do I show hidden files?

Folders and files with a tilde (~), means that there is a file/folder that starts with the six characters in front of the tilde, note that there may be spaces in the name. If there are more than one, please report them back and do not delete!

Delete the following files in red (it could be that they are deleted already):

All Files in C:\Documents And Settings\Administrator\Local Settings\Temp

Restart your computer and post a new log in this thread.

To the great computer whisperer,

Logfile of HijackThis v1.98.2
Scan saved at 12:31:31 PM, on 11/8/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Imapi.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DgnWebIE - {2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\WINDOWS\Speech\Dragon\web_ie.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra 'Tools' menuitem: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .mp4: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200207...meInstaller.exe
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {6D5FCFCB-FA6C-4CFB-9918-5F0A9F7365F2} - http://www.gigex.com/tv/igor/gigexagent.dll
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4019/ftp...23/cpbrkpie.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v1503/...uditControl.cab
O16 - DPF: {EBC448F6-3C86-4689-8F5A-088B87E5C725} (Wonderhorse Listener ActiveX Control 1.2) - http://talkradio.alternacast.net/talkradio.../whlisten12.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

Hi skoobx,

This log is clean!

This is a good time to set up protection against further attacks. Read the article behind this link "How did I get infected". If you don't already have them, you need an antivirus that is updated, a good firewall for example Kerio Personal Firewall or ZoneLabs Zone Alarm, a spyware blocker like SpywareBlaster and also IE-Spyads and spyware detection (Ad-aware SE and SpyBot S+D). All of these have good free versions available... be very cautious about any security software that advertises in popups or other intrusive ways, they are not only usually useless, but also often have malware in them....

Instead of Internet Explorer, use a different browser like Opera, Mozilla or Firefox.

Last, but not least, you need to keep Windows and Internet Explorer up to date by getting all the latest security patches that protects your computer.

This can be accessed by going to http://windowsupdate.microsoft.com/ and following the prompts. If you are running Windows XP get updated to SP-2

Please post back if you are still having any problems....

Logfile of HijackThis v1.98.2
Scan saved at 10:58:18 AM, on 11/23/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Imapi.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: DgnWebIE - {2843DAC1-05EF-11D2-95BA-0060083493D6} - C:\WINDOWS\Speech\Dragon\web_ie.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Resume Windows Update Installation.lnk = C:\WINDOWS\Windows Update Setup Files\ie6setup.exe
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra 'Tools' menuitem: Pluck - {0E716F0D-C822-4E4E-A11D-8145CBE9D78E} - C:\Program Files\Pluck\PluckExplorerBar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mp4: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200207...meInstaller.exe
O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) - http://otx.ifilm.com/OTXMedia/OTXMedia.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...ol_v1-0-3-9.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1100756052281
O16 - DPF: {6D5FCFCB-FA6C-4CFB-9918-5F0A9F7365F2} - http://www.gigex.com/tv/igor/gigexagent.dll
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/...tail/DASAct.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4019/ftp...23/cpbrkpie.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v1503/...uditControl.cab
O16 - DPF: {EBC448F6-3C86-4689-8F5A-088B87E5C725} (Wonderhorse Listener ActiveX Control 1.2) - http://talkradio.alternacast.net/talkradio.../whlisten12.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

Hi skoobx,

This log is clean. Is there a problem?

Jus that something keeps interferring with firefox. Thank you for your time.

What something..can you be more specific ?