Thanks in advance!

Audrey

>>>
Logfile of HijackThis v1.97.7
Scan saved at 1:13:03 AM, on 7/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Wing Yu\Local Settings\Temporary Internet Files\Content.IE5\OR5Z2U7H\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://us8l.hpwis.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {70F862C3-5156-4079-9187-E3284079E309} - C:\WINDOWS\System32\efmfpfa.dll
O2 - BHO: (no name) - {B9D90B27-AD4A-413a-88CB-3E6DDC10DC2D} - C:\WINDOWS\msopt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [TV Now] C:\Program Files\HPQ\Notebook Utilities\TvNow.exe /RK
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Support (HKCU)
O9 - Extra button: Help (HKCU)
O9 - Extra button: ComcastHSI (HKCU)
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director6/cabs/SW.CAB
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

Hi Audrey Wave.gif

Please make a new folder to put your HijackThis.exe into. Anywhere on your hard drive is fine other than your Desktop or the Temp folder. We suggest you use C:\Program Files\HijackThis but feel free to use any name or folder you like. Unzip HijackThis again and save the contents (Hijackthis.exe) to the new folder you made. Then navigate to it and run HijackThis from there. This is to ensure it makes the necessary backups for recovery if needed.

Next, please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an x in the boxes next to these items, then press *fix checked*

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O2 - BHO: (no name) - {70F862C3-5156-4079-9187-E3284079E309} - C:\WINDOWS\System32\efmfpfa.dll

O2 - BHO: (no name) - {B9D90B27-AD4A-413a-88CB-3E6DDC10DC2D} - C:\WINDOWS\msopt.dll

Reboot your PC.

Update your HijackThis program (you need to get the newest version 1.98.0)

Open HijackThis.exe and press *config* {bottom right corner} and then press *Misc. Tools* at the top. Next press *check for online update* and you should see version 1.98.0 available. Download that.

P.S. If you have any problems getting the update. Simply delete your old version of HijackThis and download the new version from this link.

http://www.majorgeeks.com/downloadget.php?...a8baee6434cfc13

Now, Scan with the new version of HijackThis and post a fresh log please. There may be more to do.

Hi,

Here's the latest log. And it looks like my homepage is no longer being hijacked, too.

Audrey

>>>
Logfile of HijackThis v1.98.0
Scan saved at 9:31:32 AM, on 7/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\carpserv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Wing Yu\Local Settings\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us8l.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [AutoTBar] C:\hp\bin\autotbar.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [TV Now] C:\Program Files\HPQ\Notebook Utilities\TvNow.exe /RK
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Support - {3F0EA4B8-F026-4163-A040-A20C6A5C5DB0} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: Help - {64C45CF9-1E59-445F-BC35-FABCE30D1380} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {A240BD4A-53A0-4E40-8360-C71840783FD5} - http://www.comcast.net (file missing) (HKCU)
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll
O18 - Filter: text/html - {C9A43270-1CB5-418C-8156-044E8F01C20C} - C:\WINDOWS\System32\efmfpfa.dll
O18 - Filter: text/plain - {C9A43270-1CB5-418C-8156-044E8F01C20C} - C:\WINDOWS\System32\efmfpfa.dll

Hi again,

Ok - no you still have the hijacker I think. That's why I needed to see the scan in the latest version of HijackThis. So, let's do this:

1. Download this free tool called CWShredder (use the save as...not the open with option). We're not going to run it yet, but do the download so you have it handy for when we do. Unzip it and save to your desktop.

2. Scan with HijackThis. Checkmark the following entries and press *fix checked*

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp\sp.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll

O18 - Filter: text/html - {C9A43270-1CB5-418C-8156-044E8F01C20C} - C:\WINDOWS\System32\efmfpfa.dll

O18 - Filter: text/plain - {C9A43270-1CB5-418C-8156-044E8F01C20C} - C:\WINDOWS\System32\efmfpfa.dll

3. Make a copy of these instructions so you have them handy as the next steps need to be done in safe mode with IE closed.

Make sure your PC is configured to show hidden files

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

4. Reboot your PC into SAFE MODE

How to start the computer in Safe mode
http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

5. Delete these files (if found)

C:\WINDOWS\msopt.dll

C:\WINDOWS\System32\efmfpfa.dll

C:\DOCUME~1\WINGYU~1\LOCALS~1\Temp <---empty the contents of this folder but not the folder itself.

6. Open the CWShredder you downloaded earlier by clicking on the CWShredder.exe. Press the *fix* button (not the scan button) and let it run and remove any bad files found.

Reboot back into normal mode. Scan again with HijackThis and post a fresh log please.

Edit by CalamityJane: The FINDnFIX tool is no longer available. Instructions previously posted now removed

Hi,

My husband doesn't want me to download anymore programs without knowing more about you. You sound sincere and all, but are your references available?

Audrey

The is a forum, not a repair shop So if you are uncomfortable, then it is a good thing to stop.

All of us are volunteers with no pay involved, so there are no guarantees implied or otherwise.

My "references" are in my signature.
I'm a recognized Microsoft MVP, but I do not work for them.
For more information see here:
http://mvp.support.microsoft.com/default.a...;EN-US;mvpintro

My profile:
http://www.microsoft.com/windows2000/commu...vp/default.mspx

Should you need further help perhaps you should consult a local technician to resolve your problem.

Hi,

I've met a lot of nice and helpful people online. Thanks for sending me the links about yourself. Where do I go to download CWShredder? It wasn't in your last email.

Audrey

Ooops, sorry - forgot to add the download link and instructions for CWShredder:

Download CWShredder here:

http://www.majorgeeks.com/download4086.html

or here
http://www.computercops.biz/downloads-file-349.html

Save it to a convenient place on your PC and unzip it but do not use it yet as it is best to run the tool in Safe mode (see instructions at the bottom of this reply if you do not know how to boot into safe mode)

Once in safe mode, Just click on CWShredder.exe (You will need to have all browsers and any open windows closed). Hit the *Fix* button to run it (don't use the scan button - that doesn't do anything helpful) Let it fix what it finds. When done, press *next* and you will get the results, and then *exit*

Unfortunately as of yesterday the FINDnFIX tool is no longer available. You will not be able to complete that step so I will remove those instructions from my prior post.

Additionally, Adaware had an update yesterday...please check for updates in that program, download them and scan with it also in safe mode.

How to start the computer in Safe mode
http://service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

The "msconfig" method of booting into safe mode in the link above for XP is usually recommended as it is the easiest to follow.