Seems everyone's getting this one nowadays. Well, my NAV is screwing up and I get the usual error when I restart. Auto-protect is off, and I can't get it back on. I use Adaware regulary, so no problem there. I can't access hotmail, MSN, and windows update gives me an error.

Here's my log:

Logfile of HijackThis v1.97.7
Scan saved at 6:10:01 PM, on 4/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\soundcontrl.exe
C:\Program Files\Messenger\msmsgs.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Program Files\HijackThis!\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reallifecomics.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FLASHGET\jccatch.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security Professional\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [Video Services] explore.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security Professional\UrlLstCk.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [scvhost] scvhost.exe
O4 - HKLM\..\Run: [scvhost.exe] scvhost.exe
O4 - HKLM\..\Run: [soundcontrl] soundcontrl.exe
O4 - HKLM\..\RunServices: [Video Services] explore.exe
O4 - HKLM\..\RunServices: [scvhost] scvhost.exe
O4 - HKLM\..\RunServices: [scvhost.exe] scvhost.exe
O4 - HKLM\..\RunServices: [soundcontrl] soundcontrl.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: cgi.gamefaqs.com
O15 - Trusted Zone: mad.gamefaqs.com
O15 - Trusted Zone: s1.gamefaqs.com
O15 - Trusted Zone: s2.gamefaqs.com
O15 - Trusted Zone: s3.gamefaqs.com
O15 - Trusted Zone: www.gamefaqs.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://download.macromedia.com/pub/shockwa...re/awswax70.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...8015.9589699074
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

First:
Please go here and do an AV scan at one (preferably two) of the following:
Panda's Active Scan
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

RAV Antivirus Online Scan
http://www.ravantivirus.com/scan/

eTrust AV web scanner (Computer Associates)
http://www3.ca.com/virusinfo/virusscan.aspx


Second:
Remove Messenger Plus via Add/Remove Programs. This is part of your problme since it also installs sypware and hijackers with the actual program. I have marked the entries in your HiJackThis log for removal. If you are successful in uninstalling it, these entries may not be present.


Third:
Check the following items in HijackThis.
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [Video Services] explore.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [scvhost] scvhost.exe
O4 - HKLM\..\Run: [scvhost.exe] scvhost.exe
O4 - HKLM\..\Run: [soundcontrl] soundcontrl.exe
O4 - HKLM\..\RunServices: [Video Services] explore.exe
O4 - HKLM\..\RunServices: [scvhost] scvhost.exe
O4 - HKLM\..\RunServices: [scvhost.exe] scvhost.exe
O4 - HKLM\..\RunServices: [soundcontrl] soundcontrl.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart

Close all windows except HijackThis and click Fix checked:

Reboot in Safe Mode* and delete the following: (you may need to show hidden files**)
c:\program files\support.com\client\lserver\server.vbs
c:\windows\system32\explore.exe
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
c:\windows\systme32\scvhost.exe
c:\windows\system32\soundcontrl.exe

*How to Boot into Safe mode: http://service1.symantec.com/SUPPORT/tsgen...001052409420406
**Show hidden files/folders as per the instructions here http://www.tacktech.com/display.cfm?ttid=190

Also, uncheck the boxes for hiding known file extensions and hiding protected operating system files. We want to see it all. When we finish here, it would be a good idea to rehide the protected operating system files but leave the rest to be shown.

Reboot.

Post another HiJackThis log in this thread for review.


Fourth:
To fix the NAV issue, try this:
http://service1.symantec.com/SUPPORT/nav.n...nav&svy=&csm=no


And of that fails, this:
http://service1.symantec.com/SUPPORT/nav.n...=&osv=&osv_lvl=