Hi,

I'm a newbie to this forum but thought i'd join after having problems with a bloody annoying piece of spyware called netsearchsoft. Here is my log file from hijack this:

Logfile of HijackThis v1.97.7
Scan saved at 10:21:21, on 20/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\VirusScan\avsynmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\WolSerNT.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Novell\ZENworks\wm.exe
C:\Program Files\Novell\ZENworks\WMRUNDLL.EXE
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\dpmw32.exe
C:\WINDOWS\System32\NWTRAY.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\EXITPL~1\Hold Mess Manager.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Novell\ZENworks\NALDESK.EXE
C:\Novell\GroupWise\Notify.exe
C:\WINDOWS\system32\proquota.exe
C:\Novell\GroupWise\GrpWise.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
D:\My Downloads\HijackThis.exe
D:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://netsearchsoft.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://netsearchsoft.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netsearchsoft.com/passthrough/index...//www.cf.ac.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://netsearchsoft.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://netsearchsoft.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.cf.ac.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://netsearchsoft.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O1 - Hosts: 131.251.7.32 ZENWSIMPORT
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {4DC21737-52B6-0D2A-D224-78113AD8DF94} - C:\PROGRA~1\MIXLES~1\DEAF MEDIA.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Jugs trans build - {F3302DC6-FCF5-6CF0-9A1A-AE26D2809372} - C:\PROGRA~1\MIXLES~1\DEAF MEDIA.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
O4 - HKLM\..\Run: [ZENRC Tray Icon] C:\WINDOWS\System32\zentray.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Sixth Inter] C:\PROGRA~1\EXITPL~1\Hold Mess Manager.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Application Explorer.lnk = C:\Program Files\Novell\ZENworks\NALDESK.EXE
O4 - Global Startup: GroupWise Notify.lnk = C:\Novell\GroupWise\Notify.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Novell delivered applications (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.cf.ac.uk
O16 - DPF: {034CC2DC-3245-4B26-B5C7-7B8777739CB7} - http://gaming.gamesplayground.com/output/0...ming/gaming.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/06c51d248dbdf6...ip/RdxIE601.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7970.1824305556
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {DDFFA75A-E81D-4454-89FC-B9FD0631E726} - http://www.zestyfind.com/app/IN/IN.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://utu.popcap.com/games/popcaploader_v5.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk

Can anybody help?

Thanks,

Rich

Hi richH,

If you don't already have Adaware (free program to remove spyware & hijackers) - please download, update and then run it.

If you do have it, please get the latest update for today (Ref File 01R298 20.04.2004) and scan.

Here's the download, update and scan instructions:

Be sure to UPDATE BEFORE SCANNING FIRST!! That is a very important step and I have included easy directions.

Download Adaware (get the free edition)
http://www.lavasoft.de/software/adaware/
(choose download from the lefthand menu)

Go to: Select Full Install and choose the download location of your choice (1.7mb)
Choose Download from
http://fileforum.betanews.com/detail.php3?fid=965718306 <--(I found FileForum easiest)

After download and installing first, please update the program. Just open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen.

Next, go to Settings (the gear icon at the top) and then *Scanning* and checkmark these items so they will be green:

Scan within archives
Scan my IE Favorites for banned URLS
Scan my hosts file

Then click *proceed* to save settings.

Click on *Tweak* next. And checkmark to make these green also:

Automatically mark all objects in result list

Automatically try to unregister objects prior to deletion

Click on *proceed*

Next, from the main screen, click on *Start* (lower righthand corner) and put a dot in the box next to *use Custom scanning options*, then click *Next* to start your scan.

Checkmark any items found after scanning to remove (this will actually put them in quarantine and can recover from backup if any should not be removed).

Reboot your PC after cleaning with Adaware and scan again. Repeat the process until no further items are found as bad.

When you have finished with that, please scan once more with HijackThis and post a new log please :)

Thanks for the swift reply. I've run adaware as described until there were no new bugs found. However the netsearchsoft toolbar is still there when I start IE. Here's my new hijackthis log:

Logfile of HijackThis v1.97.7
Scan saved at 13:50:18, on 21/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\VirusScan\avsynmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\WolSerNT.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Novell\ZENworks\wm.exe
C:\Program Files\Novell\ZENworks\WMRUNDLL.EXE
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\mcshield.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\dpmw32.exe
C:\WINDOWS\System32\NWTRAY.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\EXITPL~1\Hold Mess Manager.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Novell\ZENworks\NALDESK.EXE
C:\Novell\GroupWise\Notify.exe
C:\WINDOWS\system32\proquota.exe
D:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://netsearchsoft.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://netsearchsoft.com/searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netsearchsoft.com/passthrough/index...//www.cf.ac.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://netsearchsoft.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://netsearchsoft.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.cf.ac.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://netsearchsoft.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O1 - Hosts: 131.251.7.32 ZENWSIMPORT
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
O4 - HKLM\..\Run: [ZENRC Tray Icon] C:\WINDOWS\System32\zentray.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Sixth Inter] C:\PROGRA~1\EXITPL~1\Hold Mess Manager.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Application Explorer.lnk = C:\Program Files\Novell\ZENworks\NALDESK.EXE
O4 - Global Startup: GroupWise Notify.lnk = C:\Novell\GroupWise\Notify.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Novell delivered applications (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.cf.ac.uk
O16 - DPF: {034CC2DC-3245-4B26-B5C7-7B8777739CB7} - http://gaming.gamesplayground.com/output/0...ming/gaming.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/06c51d248dbdf6...ip/RdxIE601.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/...7970.1824305556
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://utu.popcap.com/games/popcaploader_v5.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = cf.ac.uk,uwcm.ac.uk