Hi all,

I'm new here so if this is in the wrong category feel free to move it.

I recently have had puter troubles, I cannot connect to the internet via either my cable or phone modem, when I check them they are fine. I did run AVG 6.0 and it found Dialer.6.G and a downloader (not sure which one) virus. It moved the Dialer one to the virus vault and deleted the downloader. However, now it appears one of the viruses (I think the dialer) has caused me to not only become unable to connect to the internet, but it also causes slow bootups. For some reason booting up my PC after Windows XP loads is hit or miss now. It will boot up to the welcome screen and for some reason the taskbar will not fully load.
Sometimes however it will load immediately and sometimes it takes up to an hour. Sometimes it does nothing and freezes. Also because of the taskbar not fully loading, I can't access the Start Menu, and also I tried to run System Restore and it could not restore my puter to a prior checkpoint.

This puter is brand new, only 6 months old, and I am wondering if I have hardware or software damage as a result of this. Would a dialer or downloader type virus cause these types of problems?

BTW, I have limited access to the internet as a result of whatever is causing the problem so my replies may be slow.

Thanx!

Lynda

You have more than just that dialer problem so follow all these steps you find at this post..

Guidelines for Posting in This Forum, READ THIS FIRST PLEASE

http://forum.gladiator-antivirus.com/index...showtopic=10517

Including each step so it will be easier for us to handle your hijack this log.

Also clean out your cache and your TIF folders. if you do not have a tool for that you can find one here.



System Security Suite

Powered by Borland Delphi


http://www.igorshpak.net/

Requirements: Windows 95/98/ME/2000/XP,

thanx, I can't guarantee I'll be able to provide the info you need, as I said I have NO access now to the web at home so I have no choice but to DL these proggys at work (and hopefully not get in trouble). IF I can generate the logs you need then I'll post them here. Basically I'm trying to avoid the dreaded reformatting of the hard drive if at all possible, and also try and determine if there is hardware damage as well.

thanx and sorry for problems caused :unsure:

The malware may have damaged your systems device drivers. It wont have damaged the hardware. You may need to reinstall your modem drivers from your motherboard CD (or quickrestore cd).

If you have no access to the internet, a little trick you can do to get antivirus and anti spyware programs is to by a computer magazine with a cover disk. Often these magazines have this type of software and can save you the hassle of trying to download them when your pc is really stuffed.

I hope this helps

I appreciate your help, believe me this has been a nightmare for me. I just don't understand why my puter is sometimes fully booting up (NOTE: It always boots up to the main Windows XP welcome screen and onto my desktop fine, it's the processes in MSCONFIG that for some reason don't always boot up, altho there is a remote chance it could be due to my cable modem/network. (They've had trouble lately with the signal and it caused all kinds of problems with running Outlook Express too.) I really don't want to spend another $1000 on a new system, or repairs, if necessary. I have a Dell and do have a 1 yr. service plan so HOPEFULLY this will be resolved soon.

Two questions about device drivers - if I didn't have a driver for the phone modem, wouldn't my puter no longer detect it? I tried to connect to AOL via this method and it always nearly finished the connection and just before you get the Welcome screen (for AOL) it disconnects. Very frustrating. Also, why is it sometimes the puter will fully boot up in MSCONFIG and sometimes it won't?

Hoping I won't have to deal with this too much longer....
Lynda

Well see if you can atleast do this someway so we can eliminate somethings that might be your problems...have no idea about your ISP or hardware at this point.



Download 'Hijack This!'
http://downloads.net-integration.net/HijackThis.exe

Unzip to a convenient permanent folder, double click HijackThis.exe, and hit "Scan".
\
When the scan is finished, the "Scan" button will change into a "Save Log" button.

Press that, save the log, Ctrl-A to Select All, and copy its contents here.

Most of what it lists will be harmless or even essential, don't fix anything yet.

If you can not get it from that link then try this one..

Hijackthis.exe


http://forum.gladiator-antivirus.com/index...e=post&id=37191

Great news, I fixed the problem!

Thank you so much for recommending HIJACK THIS.

I was able to DL the file at my work PC, put it on a CD along with Ad-Aware, and then installed it. As soon as I ran HijackThis, it detected a "broken internet connection" (or something of that nature) among other things. I selected to "fix" the problem and immediately the problem was solved. After a quick restart my puter now boots up quickly, the same speed as when I first got it - and also gave me back my volume bar and put it back on the taskbar where it belonged. I haven't tried the phone modem yet, but I can tell you the cable modem is now working like it's supposed to. So I guess it was just a minor problem.

I am SO GLAD I found this program, I'm going to recommend it to everyone I know!! :)

If you're still interested in the HijackThis log after I fixed the internet connection, I can put it here. The "broken internet connection" is no longer there tho.

Thank you again! :)

PS Now I can actually get a good night's sleep tonight instead of staying up all night reinstalling everything!

Good luck, and thanks for coming to Gladiator Security Forums.

NOTE: This thread is now closed. Should you need it reopened, please PM a mod.
Everyone else having a similar issue, please launch a new topic for yourselves.